Papa Johns Pizza — Restaurant in Virginia

When you call the store they highlight in their automated welcome how they were part of the 2013 Hall of Fame and oh how the mighty have fallen.

Where to begin here, I placed my order on the Papa John’s website at 5:54 pm, their tracker estimated 44-54 minutes. The “tracker” said it was “on its way” for about 40 minutes. At 7:24 pm I finally called the store to see what was happening. They said they were understaffed and if in 10 minutes it still hadn’t arrived to call them. Shocker it still wasn’t here. In the end, it took the pizza TWO HOURS to get here, a full hour after initially estimated.

Now on to the quality, I have always loved Papa John’s thin crust pizza with their garlic sauce, so light, crispy and good...or I should say, was good. Even though their tagline is , “better ingredients, better pizza”, I am not naive enough to think their ingredients are actually of good quality. I usually just ignored it because it tasted good, but the pizza was awful. The crust I used to love so much is now poorly seasoned cardboard. The cheese tasted more fake than usual. Everything was a bust. And I don’t know what square cut means, but I selected it to find out. Based on what we got, they just cut wherever they wanted with no real plan and slices being varying sizes. Not the end of the world, but why offer this as an option?

The extreme tardiness isn’t the first time for Papa John’s and I have given them several second chances, but the poor taste and quality of the pizza is the final straw for me. We had a good run, but it’s time to go our...

I usually hate to write bad reviews and it takes a lot for me to do so, but this is a situation where I feel like it needs to be addressed. I've worked at a restaurant below and I know how tough it can be at times, but treating the customer with respect is all it takes sometimes to solve an issue. I called to order ONE Large pizza at 10:27 p.m. I was told it'll take 45-50 minutes, rainy night that's understandable. At 11:35 I called to get a status on the pizza, the gentleman who answered the phone said that he only had one driver and that the pizza is leaving the store, while I was still asking questions, he hung up the phone in my face. Around 12:00 a.m. still no pizza. I called again and the same gentleman answered the phone giving more excuses in a nonchalant attitude. I then asked to cancel the order and he rudely informed me that it was indeed canceled. I understand how frustrating it can get to work in such atmosphere but there aren't any excuses for disrespecting...

If I could give less stars, I would. We ordered online through the app and realized immediately that an error was made so we called within 10 seconds of placing the delivery order and no one answered. We then tried the extension for ordering instead of the extension for correcting the order and they sent our call to the store where no one answered. We had to drive to the store to correct the order and continued to call. No answer. When we went in to the store we asked for a manager who told us we could not correct or cancel the order. We had to call corporate! Horrible service! No care or consideration for the customer. So many pizza places that this one is permanently...