Pizza Hut — Restaurant in Virginia

Ive only ordered from this place twice. The pizza gave me food poisoning, i know this for a fact becasue it was the only thing i had eaten all day yesterday. I think i threw up everything i ever ate in my life lol. I decided to contact them about the issue and let them know that the mushrooms or bacon was bad becasue the other pizza my daughter ate and she was fine. I had politely asked to speak to a manager but i was the manager refused to get on the phone with me the first time i contacted them, and the person on the phone told me i had to have proof of some kind. documentation saying i went to the ER. Ive managed pizza places and even worked for Pizza Hut in MD for a time, but i have never heard of something so ridiculous. I even offered to bring back botht he pizzas to show them i couldnt eat it. The refund isnt a big deal but i had to contact pizza hut customer service and when i told them about the documentation thing, she said that was bogus. Got an incident number and someone will be contacting me. i decided to contact this pizza hut again just to let them know to throw out the mushrooms and bacon before they lose customers. The manager had little to no interest. Very disappointing. Im not a rude person, i just thought it appropriate to let them know because it had made me so sick, and to prevent anyone else getting sick. Dont get me wrong, Pizza Hut is great, but this location is BY FAR the worst experience ive had ordering ANY kind of food, and the management at this location clearly doesnt care about their food or customers.. I wont be ordering at this location again. i wouldnt recommend you to eat here either. I really just want to go blow up their bathroom and be like hey is this proof enough for ya? lmao

Seriously, documentation from the ER. If they have to tell that to customers THERES...

I eventually cancelled my order two hours after placing it from the store at 3200 S Crater Rd. Petersburg, VA 23805. When I called to inquire about the status of my order an hour and a half after I'd placed it, the female who answered the phone informed me unapologetically the delivery driver had just left the store. When I called back at the two-hour mark, she asked me if my order was for delivery or take out upon answering the phone, and after I explained I was already waiting on a delivery order I’d placed two hours prior, she informed me that they weren’t delivering at all. After being placed on hold, she came back on the line and informed me delivery was taking two hours and the driver who’d left a half hour before didn’t have my pizza with him. My pizza was at the store waiting to be delivered. At that point I politely asked them to cancel my order and refund my money. I'll never order another pizza from this store. I wish I'd checked the store's ratings before I ordered. They have a well documented history of poor service and terrible attitudes about it. Pizza Hut Inc. should seriously consider closing this place. 21 reviews on Google (soon to be 22) with a 1.3-star rating. That's all you...

Several issues. First there is a deal, not an online only deal, a carry out deal, that is $8.99 per medium specialty or a 5 item pizza of 2 or more pizzas. So I wanted 3....it would only let me order 2 online. I tried on 2 devices for 45 minutes....I finally called and they said that was “online only” and wouldn’t take the order on the phone...it was not. Then they said it was only for 2 pizzas. I told them it says “2 or more”. They said I should place my order with 2, then make another order with the other one....but then I would have to order a 4th pizza so I would get the minimum of 2 for that price. So I just ordered cheeses sticks in place of a second order where I would be forced to order a 4th unwanted pizza for the “online special” that is not an online special. It took me over an hour to place the order and I still couldn’t order what I wanted. If I did not live way out in the country and cannot get anything delivered from anywhere, I would just not deal with this Pizza Hut again. Since my husband was already in town and near there I did this time. Maybe next time I will just let him drive an extra 5 minutes and we will...