Roll & Bowl — Restaurant in Virginia

This is a message to the owner of Hiro Sushi on Midlothian Turnpike, a restaurant with the prices of a fine Japanese steakhouse and the quality of a gas station. Possibly deserving of a visit from Gordon Ramsay's Kitchen Nightmares...because I just purchased $90 takeout meal for three that tasted like it came straight from the freezer aisle at Costco.

The food: Surf & turf hibachi - the fried rice was decent but the rice was on the dry side and tasted like it may have been cooked many hours before. The steak was unremarkable, and the shrimp were basically those bagged frozen shrimp you can get from the freezer aisle at any supermarket. They were dry, mealy, and bland. You can also tell it's not fresh shrimp because there is no shell around the base of the tail it to remove. The hibachi was provided with a brown sauce which could only be described as incredibly pungent thickened Worcestershire (fish) sauce. I don't know what it was for but I can't think of anything that this concentrated stank could be good for.

8.95 for a handful of Ling Ling potstickers. I know it's them because I immediately recognized the dipping sauce. For this price I could have bought a bag of them myself and cooked them properly. Lazy.

8.95 for fried calamari that was obviously pre-frozen (like Sea-Pak) which was nuked harder than Hiroshima in the microwave. Offensively lazy.

Sushi: not much to say here. It was okay.

None of this meal was very enjoyable, especially for the price.

I am almost certain Hiro is struggling financially. They only had a few customers on a weekend around 7pm. They also seemed overstaffed for how slow the restaurant was. If the owner cut his staff down maybe he could afford to serve good food. The owner is not fooling anyone by using fancy looking takeout containers to hide the fact that he is cutting corners on quality.

I want to see Hiro redeemed because this used to be a good restaurant. Before COVID I had eaten there many times without issue. Some transparency in their operations could go a long way to fix the issues with Hiro's food.

Hiro Sushi needs to host a re-launch of the restaurant, with the theme of proving to Midlothian that they've changed to FRESH INGREDIENTS. FOR GOOD. Only a complete transition to fresh ingredients can justify their price point and save this restaurant or they're going to die a slow and painful death as they lose more and...

Well… the verdict is in. Definitely disappointed . After reading the reviews about how fresh the Sushi was and the service, definitely was a place I had to check out. Although google said it was busy around this time not so. I ordered the Spicy combo. First impression the salad had been in the refrigerator pre made for about 48 hours uncovered ( pre-made) doesn’t scream fresh. However on most sushi places the miso is so so it was actually very tasty. I know; what you thinking surprising the miso being the highlight of the meal and the Sapporo served nice and cold with a cold glass. Now for the star of the evening the sushi fresh…( negative ghostrider). I mean it was suppose to be spicy tuna,salmon,and crab . The crab I can tell by the imitation look. The tuna and salmon look just alike. So I tried each type of the sushi with nothing no wasabi no soy sauce. dip it in soy sauce..No I couldn’t do it any more rolls falling apart AND THE SUSHI WAS DRY I MEAN DRY WHAT… I never knew that was possible needless to say didn’t finish the meal and I’m a big dude and like to eat.Based on the standard of service that I was given compared to others seemed to be a different caliber. never got checked on asked for my bill waited for 40 minutes just to get it guess they forgot about me seems like o be the theme of the night Lol …..👎🏾service . This will being going in the book of places not to go back too. There are other places also got to tell Marriott corporate to not list this as one of the...

Absolutely love this place, best kids meal in town

Update: been coming here for YEARS tonight, sadly, was the 1st time i was truly disappointed, the food was still good, though it was missing the special.... something.... our server was trying, though the poor thing was obviously being rushed all through our meal, and seemed truly afraid to put in our special request (my daughter is a little picky loves the place and has eaten the same thing the whole time we've been coming here). They were even cleaning and practically resetting the table around us while we were trying to eat (and more than 1/2 hr. Before thier advertised closing! I would most likely have mentioned the difference to the manager, however I believe that was the actual difference! I really hope our server gets some better coaching, she seemed very promising as far as serving goes (I've spent 30+ years in service management) but being taught really poor behaviors..... i hope she got to keep her tip, I actually had to ASK for my change, after i watched the manager cash out our bill and put the change in the COUNTER TIP JAR!!!! 1st of all one should NEVER ASSUME that any part of the change belongs to them until it is given, 2nd $143 bill, $180 thats a big tip to assume! (I still left 35 but its the point! And that tip was for our server!) this was a special occasion, we have celebrated many special occasions in this restaurant and every time before was stellar.... it...