Pizza Hut — Restaurant in Virginia

First time ordering delivery online threw this place and it was the most horrible experience ever! Put my order in around 3:30pm so it would be there by the time I got back from getting my child from school which was to be delivered at 3:51 to my disabled mother who didn't know. Get home before & the order had already been delivered & I wondered why it got there so fast. I checked the order & it was wrong, was spicy stuff which we can't eat. So that order is waisted since they didn't want it back when I called. They was sending me my actual order which had to wait another 30mins. It got here by door dash & they couldn't deliver it to me cause it said it needed to be paid for when I already paid for my order & showed them my receipt. Had to call again, customer service connected me to the business & a lady answered and before I could get one word out she hangs up on me. So had to call again it's 5:35pm and yet again waiting for my order again for another 30mins with a frustrated child & my health is bad and suffer from chronic pain & suffer from bad anxiety which is crazy now & my sugar dropped which makes me sick cause we still haven't got our dinner cause I didn't cook cause Iam not feeling well due to heart stuff & so on going on. I have a very angry frustrated hungry disabled mother. This has been a complete nightmare & Iam still waiting for our dinner. Should get my order & a refund for this experience & and holding us up which caused me a lot of stress. Yet again no order & delivery person has been waiting for long time & she can't wait any longer. Stay away from this place!!!!!!!!!!!!!! They trying to steal my money, from a struggling single mother with health issues & to much stress in my life already. Place should be...

This location is VERY unprofessional. I placed an order at 11:32am on 6/20/19 around 12:06pm I noticed I placed the order for carryout not delivery. I called and finally got in touch with someone to switch it to delivery, they recharged me and said their driver would deliver it. At 1:00pm I called the restaurant SEVERAL times with NO ANSWER. Shortly after I packed my vehicle up with 3 HUNGRY CHILDREN to head to the restaurant to cancel my order at this point. As I was getting ready to pull over a driver pulled up I looked at the clock it was now 1:11pm. The driver sat there ON THEIR PHONE until 1:15pm as they were walking up my apartment I told him he could take the pizza back at this point forget it. He said if I called the restaurant to cancel? I told him I've been calling for awhile now and no one is answering the phone this order was placed at 11:32am. He told me the order just came over. I told him I don't understand how, but again at this point forget it I don't want the pizza. I then drove to the restaurant and stood there about 5-10 minutes before someone came from the back to help me. I explained to him what happened, he then said "ok, what do you want me to do?, I replied to just refund my money at this point. I will no longer order from this location again. Very...

Absolutely horrible. Pizza Hut isn’t the same anymore. Ordered a deal with two medium pizzas, 8 boneless wings, breadsticks for about $40. The cheese pizza was supposed to have extra cheese on it, barely had one topping of cheese. The other medium was a meat lovers. Lacked meat and cheese. Also got sweet marinara on them but that wasn’t even in them at all. Regular marinara instead. Skimpy toppings is an understatement here. Also the boneless wings was supposed to be a count of 8, I got 6 and they were previously tossed in something hot then tossed in honey BBQ. Disgusting! I used to manage restaurants. The food cost for pizza is not that high and this Pizza Hut is ripping off their customers. There is barely any sauce, cheese and or any toppings in your pizza. Just dough is the only big portion you get. I will not be ordering from here any longer. Seems to be all the big chain restaurants are being bought out by cheap owners that rob their customers of what used to be great pizza. You should be ashamed of yourselves. Your consumers yourself and expect what you pay for but in turn do this to...