Subway — Restaurant in Virginia

The Subway app is VERY DIFFICULT to navigate and order using a special deal, even the gal at Subway didn't know how to do it but she tried to help. I had to order using the app to get the deal (buy 2 get 1 free) and to get the $2 reward you go to the scan code box to use at the store but when you back out of the scan code to order the deal, you lose that $2 reward! Then you need to pick a location, order, and check if the location accepts the deal. If you hit the button, then you just ordered (3 footlongs in this case but the location didn't accept app deals although they accept paper deals with the scan code), so your credit card on file is charged 3 footlongs. The fine print says to hit the words (it makes a call for you) and talk to the store (that doesn't accept the app deals) and they will correct it. Wrong. The manager at the store wouldn't deal with it, she just let the young gal deal with it. She called the main manager or owner of the store and she said he told her to tell me to call my bank to get a refund. What? Somebody called the store (don't know if it was the same man) and told her to tell me to call the main Subway number which the gal have me but that number didn't say it was Subway and said something about call back later (it was 7pm). I finally asked for my 3 footlongs because I paid for them, then they didn't have any yellow mustard (was not given an explanation why). In behalf of the manager in the store (the one who let the young gal deal with it), she did give me 2 cookies. Recommendation: Use paper coupons and order and pay...

I decided to stop by this Subway after not eating at one for probably 3 years for a sandwich and preceded to review the menu. I made my choice and ordered after getting to the register I noticed that the Local Favorites sandwich was priced on menu at $7.75 and I was charged $7.95. I brought this up to the cashier and she did her job correctly by informing another women I assume a manager and the response I get is "it's only twenty cents". To me a person who works in a customer service focused field that is not the response I expected, so I grabbed a small drink cup filled it told her this is my twenty cents and walked out. It makes me think if fifty people order this sandwich in a day the franchise comes out $10 dollars ahead good for them bad for business. Sandwich was ok, I was not given a receipt they were giggling over it as I left, I will not come back to this one...

I am so sad that i could not give them a 0 star. They are not professional and rude to customers. (Especially, to people who is trying to buy sandwiches with coupons) Today, I went this store and tried to buy a sandwich. However, the lady in the store gave me disrespectful attitude because she did not know how to put the coupon in the system. She said i dont know. its 17. So I told her i am not gonna buy a sandwich with 17 dollars (she put something wrong on the system and price was went up with no reason). she threw the sandwich into the garbage can while i was...