Subway — Restaurant in Virginia

We just left this subway and the customer service was extremely rude. We live 2 minutes away and have come several times, but I will not be returning again after tonight. We placed a mobile order and it said to arrive at 6:55. I walked in about 2 - 3 minutes after and waited at the mobile pickup spot. She was making subs for a couple and one other customer was waiting behind them. I didn't say a word and stood there for another 3 minutes. She then tells me she's not doing any mobile orders right now. I said okay and asked about how long and where I should wait. She rudely shrugs her shoulders and says, "I don't know. You can wait in your car. I'm the only one working." I responded that I understood she was the only one but would like to know how long I should wait for. She responded with 20 minutes when there was only one other person in line. Once she finally made our subs, I told her that I was fine waiting but didn't appreciate the rude way she spoke to me. She just said "I wasn't rude to you." When I explained how she was rude she just kept responding that she wasn't rude. There was no apology whatsoever. I also ordered the Italian BMT, one of the most popular sandwiches, and she left off some of the meat. I have never had a negative experience here and am not one to post these reviews, but I think it's completely unacceptable for an employee to be blatantly rude to a customer for no reason and...

I have visited this location a few times given its proximity to where I live. Tonight was the last time however. I have chalked up bad customer service the times I've visited to personalities and folks not getting paid enough to be friendly. Sad..but I can look past that. I won't, however, look past poor food and failure to make my sandwiches per the online order I submitted. The young lady even referenced the order several times while putting the order together and it still was wrong. Wrong bread for one sandwich...wrong toppings on both. Quality and quantity of what was there was also very poor, which I place blame upon the owners too. Bottom line...between the food quality and lack of customer service...it proves this location really doesn't care if they have my business or not. I'll...

Restaurant was clean, food was good, but the two ladies working this evening weren't great. Neither of them were very friendly. When we got up to the counter to order our food, the girl said, "go ahead"..... is this McDonald's quality food service workers?? Not great customer service at all, besides the "have a good evening" we got from the other girl at the very end of our visit. We spent a lot of time in there, my husband and I, and we just ordered two 6" subs. I really don't think the two girls working could do any part of their job ANY SLOWER. Lack of motivation showed, and lack of concern for their job and customer experiences. We will probably not visit this location for a while because of them. Or otherwise, visit at a different time of day, because 6:30pm on a Monday night...