Subway — Restaurant in Virginia

I placed an app order around 9:30am for pickup at 12pm. When I arrived at 12pm I saw a young man in a Subway uniform standing in the parking lot looking around. Not a good sign. I went inside to discover a line of about 6 people and no employees in the store. He came inside and began taking orders of the people in line. I asked if I should come back because I see my order is not ready, and he said yes. I assumed he’d make my order while I was gone because app orders are prepaid. Wrong. I returned about 20 minutes later and he was still moving extremely slow (no sense of urgency), taking walk-in orders. He laughed and shrugged his shoulders and said he was the only employee working. He didn’t offer a solution to what he was going to do about my order, which you are unable to cancel app orders and it was already marked in the app as “ready” although it was not even made yet. At 12:30pm, 2 more employees showed up with a group of other young men, all somewhat loud and looking impaired (disheveled, red eyes) as if they had all been out smoking a substance. The two latecomers washed their hands and started helping and my order was finally made. The sandwich tasted good and ingredients were fresh, but I...

My fiancé and went to this subway while I was in my lunch break. The young man that was working was not exactly friendly and he had his earbuds in and he was singing to himself the entire time I was ordering. He kept saying I can’t hear you. Well if he didn’t have his earbuds in blasting then he could hear me since I am not quiet. I also mentioned to him that I did not want onions on my sandwich since the elite chicken bacon ranch has onions on it and the young man looked at me like I was speaking another language. After having to repeat myself twice to order he then looked at my fiancé and said rudely you getting something too? My fiancé also got frustrated during this encounter since he also had to keep repeating what he wanted. I get that it’s a subway, but the service here sucks! I have had issues before, but today sealed the deal. I will not be returning to...

Lately every time I go there the restaurant is gross. The sandwich fixings are all over the place, flies around, and the food is exposed. Plus most of the staff is beyond rude!! I went a few months ago and the young lady behind the counter was dressed sloppily, hair all over the place and didn't even know how to ring in coupons. Plus she was very rude. I decided to give them another try today and what a mistake that was!! The young man was awful!! Again he didn't know how to ring up coupons and went to make my sub and was throwing food everywhere. He heated it up which I didn't want so he had to remake it. Then when I asked if they had anymore cookies because the ones they had were burned he snapped at me and said "you can't just eat those"? I said keep your food because I don't want it and walked out. I don't plan on ever going back...