Tropical Smoothie Cafe — Restaurant in Virginia

3/5 stars due to this location being a hit or miss. I'm a huge fan of Tropical Smoothie! But this location has had a few issues over time according to my experience. Firstly, they usually get the smoothies right, but there have been times where it was very off. For example, today I ordered a Pom Plunge and the drink I received tastes nothing like the pom plunge I get every time. I could tell it wasn't going to be right when they were making it, because she was putting in fruit that arent supposed to be in that particular smoothie. The color was also totally off from what it usually is and there just isnt any pomegranate or cranberry that I can taste. Secondly, I don't mind waiting a longer time for a good product, but it seems like they put people on the register sometimes who don't know how to work it? It just makes everything go twice as slow, but I can deal with that! Just wish the drink was right. I would still recommend this location, but make sure your stuff...

This place is a "hot mess". Met my friend here for lunch. The cashier had a most difficult time giving her change for her order and a $50 bill. Seriously, it took them at least 10 minutes. In the meantime, someone spilled most of their smoothie on the floor and the staff did not clean it up as it was still on the floor over an hour later!?!?! Lucky no one had a slip and fall. I had placed a second meal order for "later" pick up (an hour after our lunch date). I stood there past the time it was supposed to be available for pick up. There was plenty time where NO ONE was making anything as I waited!?!?! I had to ask and show them my order number. What's the point of ordering online for a later pick up. Very disorganized, sloppy, lack of leadership and lack of concern for...

I only ever order a peanut paradise it's my favorite drink, so I know how it usually tastes and it is delicious, hands down. I have come to this location about twice and the first time my drink was so water down I couldn't taste any peanut or banana or really any flavor, I gave the strore the benefit that it was a bit busy so I just left it at that, today I came in ordered the same drink and it was only 2 other customer other than me so I was expecting it to taste like a peanut paradise but this time my drink had a hit on peanut but after it tasted water down after taste. At this point, I'll probably stick to my usually tropical, though it's a bit...