Wawa — Restaurant in Virginia

This particular wawa in Mechanicsville used to be my all time favorite store. I would go in there regularly & see my favorite employees faces and talk with all like we were friends. Ever since the new manager KIM has began there, that store has been the worst environment. Now, everyone looks and seems miserable and Kim does NOT interact with customers at all. Kim is extremely rude and disrespectful as she is always throwing product into shelves and yelling at her employees very obviously in front of customers waiting on subs to be made. When I go in there and employees are slam busy Kim is hardly there to help. She is definitely the bad apple. Using profanity and disrespectful mannerisms to employees rubs off on them and customers SEE this. Other daily customers agree with me on this too. I have in fact seen one employee crying in the bathroom because of treatment from her. This store is falling apart ever since Kim has been in there. She's like the devil on your shoulder when your sitting in church on Sunday. Kim will cause this location to lose a lot of regular customers as I never thought I would be writing a 1 star review on this store simply because of her. Hopefully something will be done about her, otherwise she will cost wawa alot of lost money due to volume slowing down. Nobody wants to support a publicly awful disrespectful manager. If reprimand needs to be done, she needs to pull them in the office and not talk to these employees like DOGS. I really hope to see something done about her before contacting and posting my review on the BBB...

An error on my behalf. I called in to complain about an interaction at the store. After being directed to her foot assistance from another employee. I tried to get the cashier's attention several times but it seemed as though she ignored me. I was practically yelling by the seventh or eighth excuse me when she turned to notice me, seemingly annoyed.

The manager explained that to not be her general demeanor, that she wears hearing aids & likely in fact did not hear me.

The store was very busy, it's likely I misinterpreted the situation & rushing for rude. Many apologies. Thank you for taking the time to humble me...

not trying to be a karen but it’s dangerous to mess with me and my food…. i typically order in the app ~30 mins prior to leaving my house in king william. majority of the time my order is late, which sucks because i go to work straight after picking up my breakfast. but today my hash brown was forgotten and i was in a rush so i didn’t check inside the bag. and i used one of my rewards to get a free one so my reward has just been pissed away. oh and if we really wanna get into it the workers probably don’t care cause kim doesn’t pay them the correct salary. get it together girlfriend i’m hungry and a...