Wendy's — Restaurant in Virginia

Went to drive thru with my husband my husband orders 2 jr cheeseburgers with only mayo and ketchup and 2 jr bacon cheeseburgers only 2 6 pieces nuggets small fry large fry the lady didn’t hear my husband and only said 2 jr cheeseburgers my husband asked if she had his 2 jr bacon cheeseburgers she I got it we pay for the order only to find my husband 2 jr bacon cheeseburgers where not in there we go back to window and I ask for a manager I said hey my husband orders 2 jr cheeseburgers only ketchup and mayo 2 jr bacon cheeseburgers 2 6 piece nuggets small fry and large fry He’s like I gotta charge for this I’m like ok ring it up he goes I can’t hear you can you speak up I say ok so I spoke up and repeated myself and said can I get both my receipts back I’m Waiting like how much is it he say you what have a nice day I’m like what are you talking about how much do they cost mind you I have my 1 year old grandson in the back seat crying because he’s hungry my 9 year old daughter fussing because she’s hungry I’ve been at work all day why would have a attitude I’m making sure my family eats but now we gotta wait for more food I need you to hear me he says to me I don’t like your tone I’m like sir I’m trying to make sure you hear me you asked me to speak up he has all types of machine noise I’m confused I’m like who owns this Wendy’s because what the heck man I shake my head he goes me I own this Wendy’s I go oh you own the business not Wendy’s name he goes yes I do this foreign black man with strong accent looks at me says yes I do I don’t like your attitude I’m like you don’t like that I’m black and spoke up so you can hear me and you calling me dude I just want my food right the first time it’s frustrating when you want the best for your people all people and our people assume the worst of me a black woman that works would not recommended this wendy to no one he assume the worst of me and all I wanted was for him...

I went through the drive through, placed my order, and waited patiently after paying for my food. The store got fairly busy as we were pulling into the drive through, so we were asked to pull forward and wait. Not a problem. When we checked our order after receiving it, we realized we were missing a sandwich. I parked, went inside, and waited in line holding my food and my recipt. When I showed the employee my issue and explained what was going on, she tried to get it resolved. Another employee began to get an attitude and called me a liar. She stated she knew she put the sandwich in the bag. She paced back and forth yelling and cussing, then she demanded I empty the bag because I must be a liar, and she does not make mistakes. Another employee walked over and asked politely, "do you mind if I check the bag." I replied, "not a problem." Then I passed the bag over along with the recipt. She checked the bag and said, "yes, he's right, the sandwich is not there." At this point, another employee walked over and asked me to verify the sandwich. I repeated my order and then continued to wait while the one employee continued to yell and accuse me of lying about a sandwich. She then proceeded to angrily walk past me close enough to brush against me multiple times in an aisle wide enough to fit 5 or 6 grown men shoulder to shoulder. Still I wait, then a different employee walks over to me sees me standing there waiting, turns around grabs the sandwich from the counter and puts it in my bag. I said thank you have a good day and walk out. Absolutely annoyed and confused at the horrible treatment...

I’ve never had an issue with this Wendy’s previously. However, the new manager Jon( or John) is awful. He is an older white man. I pulled up to the window and his attitude was beyond horrible. In the process of my order, (while still at the ordering machine). I asked for a different sandwich, apparently that set John off. He caught an attitude, like I was causing him to have an issue WITH HIS JOB. However, I ignored it and went to the window. As I approach the window, John says- Excuse me, be more cautious when you are ordering: as the individuals in the back already prepared a chicken sandwich and already have your bag ready. He was very rude. I asked for my card back to leave, he proceeded to say HASTA LUEGO as I’m driving away. It was very child- like behavior. This is unacceptable. I have already filed a complaint with corporate Wendy's and I will be writing a letter to the franchise owner of this Wendy’s. John was unaware, but I have a close friend oversees multiple Wendy’s in the area. I will certainly make sure this made known and this will be the last time I return to this Wendy’s. It is such as shame as the previous manager was so much better. I cannot believe his attitude. The sad part is, I think he may be the manager of...