Wendy's — Restaurant in Virginia

Update:

I tried again today and it was terrible again. This location should be shut down. The fries were overcooked and stale, the lettuce in the burger was packaged shredded lettuce instead of iceberg lettuce, the wait was long even though there was practically no business. This place is just a dump. Close it or get new management.

Original review:

I stopped going to McDonald’s and Burger King over a year ago because of poor service, and I’m officially adding Wendy’s to that list.

I kept Wendy’s around longer because I thought the food was better than the others, but the service has become unbearable — specifically regarding condiments. It has become a constant frustration to receive my order without being offered ketchup or other condiments, forcing me to ask every single time. I even started buying ketchup at the store just to avoid the aggravation.

Tonight was the last straw. After asking for ketchup again at the drive-thru, the cashier actually told me I should mention ketchup when placing my order next time so it can be tracked in their inventory system. So not only do employees not offer condiments, but now I’m expected to bring it up early so it can be logged for “packet tracking.” That is absurd, insulting, and a perfect example of putting petty cost-cutting policies over basic customer service.

Meanwhile, I’ve found better alternatives. BurgerIM near my home serves fresher food at about the same price, never gives me cold fries, and — imagine this — they use common sense and ask if I’d like condiments based on my order. They even included a $5 coupon in my bag on a recent visit. If they can offer thoughtful service, why can’t Wendy’s, McDonald’s, or Burger King?

With prices climbing so much, I can also get Korean, Thai, or Indian food for the same price as a Wendy’s meal — and the experience is consistently better. Being told I need to “plan ahead” just to get ketchup, while still paying premium prices for cold fries, is ridiculous.

Contrast this with Taco Bell and Chick-fil-A: they don’t take their customers for granted. Every time I visit, the service is respectful, the food is hot, and condiments are offered without me begging for them as the drive-thru window shuts in my face.

I don’t believe for a second that Wendy’s leadership is unaware of this stinginess with condiments, but I want to make it clear: I will never visit Wendy’s again. Just like McDonald’s and Burger King, you’re on my permanent “never” list now.

Your focus on tracking ketchup packets for bonuses or cost savings shows how far Wendy’s has drifted from valuing its customers. It’s not business — it’s penny-pinching, short-sighted, and...

The service and food quality in this restaurant are going down the hill, consistently. We stopped there last time to buy food for 3 people. To stay on a healthier side I personally ordered salad with strawberries. It was not just bad but awful! Strawberries were half rotten, salad wilted with some rotten black leaves as well. Meat was disgusting and dry. I could not even eat a half of the salad... Before throwing it away, I decided to show it to the personnel. The guy at the counter called another one, who looked at the "salad" and shrugged. Nothing else, no apologies or sorry, no offer of at least a partial refund. 0. I guess a "0" business going to come their way from us as well moving forward.

We used to dine at Wendy's more often since moving here in 2017, but due to the sad quality of service and food, visits were already getting less frequent.

Advice to the restaurant: I understand that salads maybe not your thing (as my son said), but... if you are not able to deliver, do not offer at all. Also, maybe try to remediate when failed. Good service can patch the issues as well.

This corner/side of the mall appears to be a failure altogether, along with the another business next door that I am not going to name...

I had an complicated order so I felt it was best I went inside to place my order so I did when I done ordering I was told that bacon was being made and it will take a minute....ok fine to be honest I didn’t check my order before I left when I got home the chicken looked so old, I asked for no lettuce no mayo I got it anyways asked and paid for cheese didn’t get it the bacon the was being made turned out to be crumbles of old bacon so I of course took it back told the cashier sandwich was gross and requested my money back he called the manager Darell manager has no care in the world didn’t ask what’s wrong or how can they fix it....just a terrible cooking staff to even think it’s ok to serve that sandwich, terrible management which is probably why my experience was so terrible. If there was a negative zero in my opinion Wendy’s in Aldie Va...