Arby's — Restaurant in Waco

Friendly, fast, awesome food! Edit 6/2/22 so today I decided to try their new burger. I've seen several reviews on YouTube, all of which give it a great review, so I decided to try it out myself.

First off let me tell you that this may be one of the few original buildings left, the lobby is small to begin with but since covid it has been closed.

I get in the drive thru line and I noticed that no one was ordering over the speaker. It worried me a little, I thought oh this may take a while. Nope quite the opposite, the line moved very quickly and to my surprise I was on and out in about 15 minutes. Whatever they have going on inside is amazing, my hats off to the hard working people at Arby's!

Now let me get to the burger, the meat to bun ratio is fantastic, I'd say they are even. It was a little messy, but then again that's just the mark of a good burger.

The bun was soft and fresh as were the toppings, but the beef! Oh my it was perfectly seasoned, nothing extra was needed, it was perfect the way it was.

If you've been to Arby's then you know the curly fries are the only way to go. So I am very impressed with this burger, and even more impressed with the service. Great job...

The dining room was closed. Bummer. But these days, I totally understand. I ordered the new Diablo brisket sandwich meal (which comes with a free shake.) I expected to wait a while behind the three cars in front of me, but I was up to the window in a couple of minutes. The food was ready when I got there. With this type of efficiency, I'm definitely not too upset about the dining room being closed. I'll just pull a "Sonic" and eat in the parking lot. Lol

Anyway, the Diablo sandwich was fantastic in my opinion. Good flavor and heat in terms of fast food "spicy." A normal person might get some tears and sweat, but someone who loves heat (like me) should expect just a moderate burn. Again, spicier than any "spicy" fast food from other places, but definitely not "challenge" worthy. The curly fries were perfect, as always, and the shake was a decent vanilla shake.

Overall, I've never really had too much to complain about with this location beyond staffing issues. Definitely recommend if you're in the mood for what Arby's is...

I am an Uber Delivery driver with excellent customer service. Today I went to Arby’s to pick up two orders. One was fine. The other order didn’t have the wagu sandwich but they had the wrap so I was trying to determine if a substitute needed to be made since my app still showed I was to pick something up. While I was trying to figure out the situation and call the customer, the manager shows me his name tag and rudely says he’s the manager David Hayslip and the order was canceled. I tried to explain but his face turned red and basically I wasn’t supposed to question him. He also told me there’s the door and I could leave. I’m guessing he’d had a bad day or maybe had some bad experience with other drivers. I don’t know, but I was shocked at his response. It actually brought me to tears because I’m just trying to make ends meet picking up a couple orders during my lunch break from my other job. We’re all just trying to do our best to get by so let’s be more patient as we work for the customer. Attn: Franchise...