Nightlight Donuts & Coffee — Restaurant in Waco

Always willing to try something new, we just pulled in to NLDC. The location was well placed with easy access. Branding is spot on.... but then... The young lady who answered the icom seemed a bit distracted, though polite. After regretfully informing us they were out of donut holes, she was happy to announce they had every other kind of donut, which apparently meant half of the various kinds, as they did not have maple, and truly only had glazed, chocolate, sprinkle, and beignet, which she pronounced “binet”. We pulled up to the window to retrieve our prizes. My wife watched in amazement as the young lady dropped both of our bags on the floor, and even after making eye contact while scooping up the bags,risked a compressive review by a widely read Google local guide and made the handoff to a young man for delivery. Smiling, he proudly announced that though the young lady had dropped both of the bags, the contents didn’t come out (Did they, though?) so it was ok. But wait! There’s more! The Tesla in line behind us was apparently spooked by the limited menu, or the $30/dz price tag and somehow managed to maneuver his way around us, bailing on their order. Oh, I’m not even done. Both of our fried little treats were served like revenge... cold. I will say that the beignet was tasty, and I’m sure was probably better when it was fresh. The chocolate donut tasted like a beignet, drowned in chocolate syrup. Out of a can. Bottom line, the take away for any future restaurateur is to be sure and adequately educate your employees on the cost benefit analysis of tossing .30 cents in product vs a bad customer experience and the resulting compulsion to enlighten others on...

UPDATE: With the change in ownership, it is NOT the same.😭😭😭 (I.e.-terrible different coffee😭instead of the amazing smooth Intelligentsia, different products like chai, the chocolate tastes artificial-not like a real good chocolate like before 😵‍💫, different yucky glaze -more like sweet artificial Kristy Creme—and too much🤮, not as fresh, cronuts are always cold and/OR running out of everything since they close at THREE in the early afternoon now, instead of late at NIGHT, customer service low, the croissants are too greasy-not that perfect delicate fresh amazing croissant donut! 😭🙃) I MISS the QUALITY and the hours of my old amazing place!!! I cannot recommend anymore. I sent SO many here before. I used to come here nearly everyday on my way to the clinic! Sorry, I’m just being honest.😢🥹 ———————————

I just moved here from San Francisco out of that mess and glad to be here🙏...but it’s been challenging to find incredibly smooth coffee’ PLUS a real quality warm flaky buttery croissant made just right but merged with an amazing glazey or chocolaty DONUT at that🤤😍—or anything like this—that even stays open LATE!😅GO HERE! Drive thru, too. Love it. Now, if they just offer a mini bespoke savory menu...✨Appreciate the good customer service, too. ⭐️#supportlocal...

I will no longer be visiting night light donuts I attempt to order on line and over the phone no response. When I get there to order 6 dozens of donuts I was refused. The representative advised me that I needed to order on line, I explained that I attempted to do both on line and over the phone, after showing my attempts all I received was oh you sure did but we had malfunction with our services. So I explained that wasn’t my fault. Still no empathy, I explained that I was trying to bring their business to Bryan college station, but I guess that wasn’t a plus for them to extend their business to potential customers. No apologies or anything just was told I could not order more than 4 dozen of donuts inside their store when I showed the employee My proof that I attempted both ways that they required, and yet was told they had malfunctioning with their system. Who fault is that?

Therefore I will no longer be supporting this business. No customer service was shown at all but later after seeing a post on IG asking me what do I want them To do. My response, NOTHING! I will no longer be a customer but the next customer that has the same issues please show empathy and attempt to satisfy your customers if you want to continue your business...