Chuck E. Cheese — Restaurant in Waco

I went to have some quality time with my son while my husband was sick. I walk in and the person supposed to stamp you was not there. So me and about 6 other people were just standing in the small little area and it was so hot in the building. Upon looking at the menu I ordered a personal cheese pizza for my son and a large drink to share. The size of the “large” drink was laughable. I asked if there was anything bigger as my son and I were sharing, the woman at the counter was very rude and rolled her eyes as she told me no. We go to get our drink and 2 kids pushed my son down to get to the fountain. I looked around and there was not any parental supervision around. I politely told the kids that it was rude and they needed to wait their turn. The ice machine was out in both fountains and the floor was sticky. There were employees walking around not doing much of anything. I asked someone to tell me how to work the token so my son could play games and was told that she didn’t know. So I go up to the counter and again they said to talk to a manager. I just wanted the card or whatever so my kid could play. While waiting I saw a child walk up to the salad bar and grab from it in front of a staff member who said nothing. At this point I’m done. I asked for my pizza to be to go. They lady took my number and never came back. TWENTY minutes later I asked where my food was and was told they didn’t know. Finally they found it on a table... idk why it was even brought out to the eating area as I was standing right there. This facility is poorly run. It stinks, it was hot and filthy. I don’t mind paying extra at places like this so my kid can have a good time but that was just ridiculous. When asked if I could talk to a manager I was told she was out. Never never...

If there was a way to give this location a -5 stars I would. 1st we waited in line for over 30 minutes before we could place our order 2nd on a $127 order they couldn't run a card as a credit card! ( New card don't have pin) so it took us another 30 mins of holding up the line for them to finally tell us they just couldn't accept credit cards instead of them telling us that from the beginning! (I wanted to leave and go to Peter Piper pizza but trying to tell my 3 year old we were going somewhere else wasn't a possibility at that time, so I paid cash) 3rd they didn't give us our sald bar plates, we had to wait 10mins for these and forks 4th every single empty table as dirty and had ZERO napkins in the holders. After reporting this nothing was done so we had to bus our own tables to set at and find our own napkins. 5th at 3 different times, 3 different people were sold dipping dots for 3 different prices and was told cash only ( pretty sure he was pocketing the money) 6th we waited 30 mins at the prize booth to be told the one gift my nephew wanted wasn't in stock! 7th the manager was rude as hell, and so we're all the workers but one! They had 10 workers standing in the kitchen talking and cutting up instead or working

We will NEVER go back to this location again! Peter Piper pizza will be our go too for our kids to go and play at!

Get employees who actually care and will work and maybe we...

I took my kids for their birthday I ordered food, and bought cards for them to play. I asked the woman do the kids meals come with drinks she said NO I asked for two sodas, the kids didn't get them. I had to go back she said I told you they didn't come with drinks. I told her both kids wanted a soda when we ordered. Then I waited ten minutes for them to put more lettuce in at the salad bar with no luck when I asked the guy at the door finally he said they would put some out in one minute and since talking to the cashier is point less and good luck with that i was ready to give up and I called and asked them to put lettuce in the salad bar. It stills took over five more minutes. I was not the only one waiting on lettuce either. I was highly disappointed in the service we got here today. It was impossible to get anyone to talk to resolve a situation and forget asking for a clean plate for the salad bar cause you will stand there asking for one and they will ignore you. My kids love it here I can't see dropping that much money to be ignored and treated so rude. Then a staff member seen my daughter set her drink down while cashing in her tickets he grabbed it and tried to hide the fact he had it as he walked away with it. If I could give no stars I think this would be my first no...