Phone M.D. — Local services in Waco

I just have to give 5 stars for my entire experience with Phone MD because it is completely deserved.. thru carelessness my phone had gotten running over LITERALLY run over in the road by SEVERAL vehicles..one an SUV right in front of me and I thought it was hopeless but miraculously my phone still worked but it was completely smashed and so I had come in and met with Nathaniel and after assessing the damage and getting everything straight he quoted me a very fair price explaining it included thr service itself, plus the warranty, and explained it could be done while I wait..and scheduled me for my appointment in a few days. When I returned Nathaniel got right to work and as promised was finished and back in my hands as I waited. The store itself is kept immaculate and smells very nice, and my overall experience was excellent. I'd never dealt with a phone store before and I'm glad for discovering this one and definitely am now a loyal customer. Something else I noticed was while I was waiting everyone of the other customers who had come in were each treated with the same level of care and respect that I was which showed that customer satisfaction is genuine. I definitely recommend Phone MD to everyone and I Thank Nathaniel and the entire staff for everything, they're the best..."UPDATE*... So I want to add now the FACT that this business stands behind it's warranty..the weekend before last I noticed a small crack 'coming up from the lower part of my screen which was not from being dropped or mishandled, it was obviously something else, so I contacted the store and spoke with Andrew the owner who told me to bring it in so he could look at it, and when I did he was really helpful and upfront and agreed to honor his warranty, instead of trying to weasel out of it like alot of other businesses do, and so he said to bring my phone back in the next day since he'd have to order another screen and when I did they got right to work on it..even calling me to remind me they were ready as I was heading out the door..and again my phone was fixed and ready in about an hour and looks/works great. They easily could've given me a hundred excuses to get out of honoring their warranty but they didn't, and this says it all in my book. When you deal with a business of any kind you HOPE you can believe in them being honest in what they say and I can personally tell you Andrew, Nathaniel and everyone else at Phone MD really do stand behind their word. They stood behind their warranty, fixed my phone at no charge, and it looks great..if you need anything phone related definitely come check them out, I promise you'll be glad you did, and they're getting all my future business from now on Thank you Andrew and...

This company saved me a lot of money! I was having two problems with my iPhone 6: the battery kept cutting off and the screen was coming up due to a shoddy repair job from a screen replacement months ago. I went to the Sprint store to see about a battery replacement since the Apple website listed them as an authorized provider for the replacement. But of course, Sprint was only interested in upselling me and getting me to buy a new phone. They can't do battery replacement on site and they tried to tell me it wasn't a battery problem at all. So I left to explore other options. I went back to the company that did my screen replacement a few months ago to see if they would fix the screen problem, but they said they don't cover their work unless you purchase an extra warranty. Not only that, they'd have to replace the whole screen, costing over $100. They could replace the battery, but didn't have it in stock. But since they messed up my phone last time and don't stand behind their work, I wasn't going to trust them with another repair. So I called iPhone MD. Not only were they able to replace the battery onsite, but they re-adhered the screen, which is much cheaper than replacing it. They also guided me through several settings to conserve my battery life, which was really helpful. All of this was done in about 45 minutes, for less than $90, and my phone problems have been solved. Thank you for great service for a...

First things first I’m not really the type to do this, but I brought my phone here for a screen replacement. They gave me a screen that caused my entire phone to over heat and barely sat in my phone correctly. I came back a second time that day for them to tell me that the screen they gave me completely drained my battery and that it was receiving no amps. So in total I almost paid 300$ for something that was originally supposed to be 150$. The sad part about it is after buying a brand new battery and the screen repair my phone was still over heating. (They told me to just get a new phone “sorry we couldn’t help you” I ended up getting a refund and getting my old battery and screen back. (I took it to another repair shop right afterwords and I got a proper screen replacement and my battery WHICH THEY HAD SAID DID NOT WORK ANYMORE actually ended up working JUST FINE. Oh and I failed to mention that the screen this repair shop (THAT I WENT TOO AFTER THIS ONE) gave me actually fit my phone and stopped the over heating.

Overall they made me pay extra money that I did not have to not even fix my phone. Gave me an awful screen. They proceeded to tell me that I (ME) damaged my phone beyond repair (when it was the screen that was the issue that drained my battery) and that there was nothing they could do about it. Wouldn’t...