Starbucks — Restaurant in Waco

I usually try to only buy local, but I was in a pinch..here’s the scoop: They closed 34 minutes early on a regular Monday night with several cars waiting. Unacceptable.

Dear Starbucks. We had 11 cars in line at the drive-thru just waiting at a stand still and I had to tell each one by one after waiting next to the lit speaker and lit menu board for 10 min. saying “HELLLLO”...anyone there? So, I drove to the drive—thru window and a young guy with black long hair, a black hat, slight heavy set dude finally appeared around the corner who appeared to notice me tapping the window BUT NEVER looking up once. 😳

Finally, after some persistence from my part, he barely looked up and gave me the Hawaiian sign🤙and looked back down. 🤯

I swear to God he was stoned.😳🙃

*Thank you for inconveniencing 11 cars tonight without proper communication. You could have had our business.

Totally...

I don’t understand why the reviews here are so high. My husband and I are new to the Waco area (from Austin) and we are frequenters of Starbucks. Unfortunately, this is the closest Starbucks to us... which is a shame because the serve is SO SLOW.

It always seems understaffed and the employees would rather be conversing with each other than with the customers. In fact, I saw two employees discussing how one of them was making a drink incorrectly (it was the seasonal pumpkin cold brew) yet still served it to a customer in the drive thru. Sigh.

We live about 10 minutes from the location, have placed mobil orders before we left, yet arrived with our drinks still not ready.

Starbucks please...

The Starbucks in Hewitt Tx has the most kindest amazing barista her name is Monte she is such a beautiful person she made my evening that night I came there to get my fave cafe mocha I was having one of the hardest 🥺16 hour shifts ever I’m a traveling cna and it was very overwhelming at work but she actually asked me how my night was and stood there and talked to me actually listened and talked to me that for me was the kindest thing anyone has done working in healthcare is so heartbreaking cause of the pandemic 😷 oh and this girl had skills I loved her eye makeup I pray she jumps into the cosmetology industry cause she can go far ... Monte your an...