Dunkin' — Restaurant in Wake Forest

Wow. Let’s see: They didn’t have half the donuts I ordered online The guy got annoyed with me while I tried to decide what replacements I wanted from the very limited selection of donuts in the store (mind you, this was mid afternoon on a Saturday and we were the only people in the store, it’s not like me taking an extra 30 seconds to decide was holding him up) He seemed unable to process how many donuts I ordered ( a half dozen + a single ). He first told me I only had one more to choose when I’d only picked four. I said no, that would only be five. I picked two more (to fill my half dozen) and then my last (the single) but he took one of my donuts back out when I picked my last one. I told him I still wanted that donut and he exasperatedly told me I’d already had one of that type in my half dozen. And I said yes, I now want two of them. He said that would be seven. I said yes, that’s what I ordered. He huffed and reviewed my receipt, realizing I was correct, said “my brain isn’t working” (no apology for the attitude or just about arguing with me about what was on my order), slid the box over the counter and mumbled a “have a good one” as he huffed off to the back. My sons hot chocolate was basically colored hot water.

Definitely won’t be returning to...

More often than not, this location gets my order wrong. I order through the mobile app, so it’s not a case of them mis-hearing me at the speaker. I’ve been given regular iced coffee instead of iced lattes, full sugar flavor swirls instead of sugar free, and I’ve arrived only to find they don’t actually have what I ordered through the app, so I have to wait for a refund. Their lattes often have a soapy taste, like the machine isn’t working properly (under extracting), and it’s frustrating to know there’s no consistency. Customer service is spotty- there are really nice and apologetic people here, and there are some who are rude and act like you’re the inconvenience. I know hiring and retaining good employees is still difficult these days, so I’m always patient and understanding, but you shouldn’t be rude to customers when it was your mistake they had to drive back to have you fix. I’ve given them chances to get it right, but I’ve had my last visit to this location. Worth it to go across the street for a quick coffee, or down the road to the other location for accuracy and better...

I had an issue with my drink and I came in and spoke with a lady named Caitlyn/Kaitlyn not sure how she spells her name. She was incredibly rude and disrespectful, had a whole ass attitude with me and literally walked away while I was talking to her. Like what kind of customer service is that? After a few moments the store manager I believe her name was Erica came over and I explained the situation to her and she was very apologetic and offered to remake my drink for me. I told her that this wasn't how you speak and treat a customer. If I were to act like this at my job I'd have no job. I called customer service and complained as well and they apologized for the inconvenience and said they will send over a message to the store manager and take action. I will be staying away from this location for a while. Sucks because it's literally less than five minutes from my house. Do better Dunkin and hire people with great customer...