They have to work on the execution of the drink orders. It's always a toss-up whether your drink is going to be made correctly or not The espresso and the coffee is good, it's never burnt or bitter, it is just you never know if you are going to get what you ordered.. also, the staff needs to be more acquainted with the seasonal and promotional drinks. It seems like they never know how to make it correctly or what goes in it. And I am not sure if it is because of a shortage of ingredients or late deliveries of the ingredients, but this particular location always seem to run out of the seasonal drink items before anyone else does and it's always weeks before the...
Read moreThis Baskin Robbins Dunkin Donuts is open 24 hours. I drove 7 miles specifically to get a chocolate shake. They proceed to tell me the Ice Cream machine was cleaned out, so no Ice Cream! The girl at checkout says, if you go to a Quik Check or 7 Eleven they have thise make your own shakes. Seriously? Are you kidding me? Never again to this location! Horrible customer service and a non caring attitude at 11:50pm. Avoid it! Go elsewhere! What would they have told me if I was an undercover boss or CEO acting like a customer, checking quality control? Hmmmm? You never know. Failed audit big time! 👎🏻...
Read moreThis isn't the first time this DD has made mistakes, which is okay; we make them. But, the customer service after the mistake is getting to be ridiculous. I had a mobile order with avocado toast and bacon, which I didn't realize the bacon wasn't added until I reached home. I brought it back and requested a new one because it has been some time. The manager Paula was rude about the transaction like it was my fault I paid for bacon, didn't get it, and still wanted it. Demanding to give it back so they can just add cold bacon to the toast because they are "busy" is...
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