Panda Express — Restaurant in Walnut

There was a promotion for the online ordering and it stated if we placed the order the end of that night, the order would be placed. When we placed the order the panda was already closing so it made us place it for the next day, which was fine. We got our order confirmation and everything and even the morning OF got confirmation of our orders sent to us again so we were good to go. We drive all the way to the location and not even a friendly welcome or anything the lady was rude and just started saying they didn't put in our order because they're not going to honor it so if we would've came in yesterday fine but "since it is today, it's too bad." She was extremely rude and what irritates me is that I came all the way here with an infant which is a hassle, and they couldn't contact us back earlier letting us know that? The order was placed yesterday so they had ALL DAY to let us know, absolutely ridiculous that I wasted our lunch time coming all this way for this rude nonsense. Apparently at the other panda's they WERE honoring it anyways and not being extremely rude about it all. Every time I come to this panda they are rude, and when I go through the drive thru they ALWAYS forget something so I have to make the trip and come back. This was the last straw.

UPDATE: we contacted corporate and the promotion is valid until 4 PM TODAY so why is it that this is the only one that is lying about it being only yesterday? Extremely annoyed at this Panda Express, if I would've known I would've ordered from ANOTHER...

I've been to many Panda expresses over the years and this was absolutely the worst one that I've ever been to number one the chairs with metal legs on the tile floor make the worst screeching sound like a person scraping their nails down a blackboard multiplied times 10, second there was so much noise coming out of the kitchen of banging of pots and pans and walks or whatever that you couldn't comfortably carry on a conversation without a banging going on and not being able to hear the person that you were talking to, third they were out of the sweet sour sauce Now how can a store which is owned by the family let their inventory get so low that they can run out of their sweet sour sauce when you get down to one box or one case then put in orders for more everything's computerized so you should be knowing when to order your stuff so you never run out totally ridiculous. My friend lives in Chino Hills for 4 years and that never gone to this Panda Express before and said she would never return and never tell anybody that she knows to go to that one because it's so noisy in there with this scraping chairs in the noise coming out of the kitchen area It's ridiculous I've lived in San Dimas for 9 years and gone to the San Dimas Panda Express and never experienced this kind of noise before I suggest you get rid of the noisy chairs and put in some booths and get some chairs with wooden feet so they don't scrape on the tile and make a loud noise...

I ordered food here through the drive-thru on November 8th around 8:30 pm. By the time I got home and opened my plate I was disappointed in what I had received. I ordered double orange chicken with fried rice and the portions to what I got made me feel like I was scammed. (Originally I wanted mushroom chicken and orange chicken, but the workers said they were out of the mushroom chicken). Anyways, when Ive been to panda in the past I’ve always known it for having decent portions. This was not the case with my order as the entrees were barely filled up with tiny pieces. Not to mention the fried rice I received was rice with 90% carrots, 5 peas, 1 piece of onion, and a scrap of egg.

Since then I contacted customer support about the and they said they would issue me a refund but, I mentioned that I had entered the receipt number in the inquiry and had lost the receipt since then. They offered me a code instead, and I agreed. Its been over 12 days since then and I have not received a code and support had stopped replying to me. I opened another inquiry about this 3 days ago with an image of my bank statement showing that I had ate there and no response either.

After this experience, I don’t recommend eating at Panda. They clearly don’t take care of...