Papa Johns Pizza — Restaurant in Warminster Township

I am extremely frustrated with my recent visit about 30 minutes ago. I even encourage management to check the cameras around 5:20pm on 12/28 to verify my story.

I ordered online and it said my food was ready. When I walked inside I noticed two people sitting on a bench waiting for their food. No one acknowledged or greeted me. After about 8 mins of me standing around being completely ignored, one of the girls got up and was trying to get ann employees attention. He was doing side work the entire time, building and stacking pizza boxes, and putting on the labels. I turned to the girl and said are you guys waiting on food because I’ve been ignored now for about 8 minutes. She said “We walked in and wanted to order but he hasn’t taken our order yet.” Omg he hadn’t even taken their order yet and they got there before me! Finally the girl was able to get his attention from the other side of the pizza boxing area by practically walking into the kitchen to get his attention. She asked “are you going to help me? Also, (pointing to me) she’s waiting on her pizza”. He then proceeded to box up about 9 orders ALL AT ONCE that were sitting out getting cold, including mine!!! If this man had stopped building pizza boxes and actually boxed up all the hot food that was sitting there my pizza might not have been cold. I understand if you might be understaffed, but at least acknowledge the customer and let me know how long it will take. Completely ignoring me is super frustrating. The pizza also tasted undercooked and was cut so badly that I struggled dividing it up between my children. This is the worker (with the ear buds) who completely ignores your customers and lets the food sit out and get cold because he is so busy making pizza boxes. This is the first time I’ve had a bad pick up experience. Very...

We have ordered from the store several times and there have been small issues in the past like things being forgotten with the order. Tonight we ordered and while we were looking at the Papa Track to see the status of our order it all the sudden said that it was picked up. We had not picked the order up and we wanted to cancel after seeing that it was already picked up by someone. We spent nearly half an hour trying to get a hold of someone at the store. When we finally got a hold of someone we were told that it was not possible for them to cancel the order because it was an online order and also because of how large our order was. We had even left and nearly $7 tip on this carryout order that was fraudulently "picked up". We will never order from the store again. If we ever happen to want Papa John's again we will drive out of our way to one of the other locations. We will be contacting our credit card company and reporting this charge as fraudulent.

Update: We submitted a complaint to Papa Johns Corporate the night of the order. The website said that someone would reach out to us within 48 hours. It has now been 5 days since the order and we haven't heard back...

Junkiest pizza place in the whole city! Please do not order from here. They cannot get one simple order right, and on top of that when you call them and just make them be aware , they give you back attitidue, absolutely horrible customer service. I placed an order today for a simple pepperoni pizza, my hubby picked it up and we didn't open it till an hour later until we were ready to eat, when we opened it we saw it didn't have any pepperoni slices on it. Not wanting to go through the hastle of waiting for another pizza or having to return it, we just went ahead & decided to keep the pizza. When they offered to make another pizza, I said no and I also did not ask for credit back. I had just called them to inform them nicely that they made our order wrong, in return what i got was complete attitude back from a moron. we will make sure WE WILL NEVER GIVE BUSINESS TO THIS PLACE EVER AGAIN! there are far better pizza places with much nicer workers! Learn the art of customer service before you decide to...