Wendy's — Restaurant in Warminster Township

I placed a mobile order for a Big Bacon Cheddar Cheeseburger combo and I customized the burger. Besides the patty, it's supposed to have bacon jam, crispy onions, creamy cheddar dip, American cheese, and bacon. It comes on a cheddar bun but I cannot have bread so I left that off. I added raw onions, pickles, mayo, ketchup and extra lettuce to use as replacement for the bun.

When I went through the drive-thru, the cashier confirmed that I didn't want a different bun and actually no bun at all. Great! I was hopeful they would get it right since the mobile order spells out everything. Well, it failed. Failed BIG TIME!

Not only did I not get the things I added, they left off things that normally come with the burger! See the attached pics of what comes on the burger, pics of what I got, and a screenshot of my order. In the second picture, I took the crispy onions and pickles off so you can see that there are none of the items listed below.

The meat was fine. The bacon was fine. There wasn't much bacon jam. But they did put pickles on it. What was missing ruined the meal.

It did not have:

Ketchup Mayo Raw onion Cheddar dip (normal part of this burger) American cheese (also a normal part of this burger) The "extra" lettuce I asked for which would have made it easier to eat without the bun.

I don't know what's wrong with burger places. You ask them to leave off the bun and they lose their minds. I'm used to places forgetting the condiments when I order a burger without a bun. It doesn't make any sense to me but it happens. But to leave off the cheese and cheese dip that makes it a "Big Bacon Cheddar Cheeseburger" makes no sense at all!

And, it wasn't one thing. Or two things. It was six things that were missing.

And, it's not like they could forget what I asked for. It's written out on the order. 🤦‍♀️ 🤦‍♀️ 🤦‍♀️

The staff was friendly, though. No complaints there. Just, whoever was cooking wasn't...

so i came to wendy’s as i usually do because me and my family love wendy’s when we came today they messed up our order and we had for come all the way back from our house to get our order fixed and then when we came we told them we were just missing a 10 piece nugget and the manager and one of the employees Autumn had asked us “can i have the bags back to verify” i guess she thought we were lying and at that point i don’t want the food back because then your touching it and then I seen the situation was escalating with the manager because he was so rude so i just asked for a refund and but i wanted it on my card but Tim the manager insisted i would take cash and threw it at me so i could leave im never coming back this wendy’s ever again. im very not only hurt because i love to come here but disappointed with the management and how they...

Went through the drive thru to pick up a mobile order. I say my name and the woman says pull around. Just as I’m about to pull away I hear her say “wait wait” and ask my name. This convo followed:

I state my name She says “Colt?” I say no, repeat my name and spell it She says Colt? Repeat it again

And she proceeds to ask “Colt?” About 5 more times. So I assume that she just can’t hear me. I lean out my car and yell my name & spell it again. Now some guy gets on the intercom and starts cursing and yelling at me for “yelling at my employee” and I’m just like you have to be kidding me. My name is clearly not Colt, so by the time I have said my name isn’t Colt, I’m assuming she can’t hear me.

Don’t bother with this Wendy’s you will be yelled at because their employees are...