Yami Yami — Restaurant in Warner Robins

I’M REPORTING TO THE BETTER BUSINESS BUREAU

Their customer service is appalling and discriminatory! I have been a loyal customer of Yami Yami for a months. I ordered the same thing every time. They are so familiar with me and my order that they would recite it along with me as I placed it. Each encounter had been seamless and pleasant.

However, today, when I called to place a pickup order as usual, I was treated with disrespect and a deplorable attitude. A woman, who I assume is the owner, took my order and then told me, "You have to come in to place your order because the last time you called and canceled." She then hung up on me before I could respond. When I called back to ask if she had hung up on me, she admitted she had because of my previous canceled order and hung up on me again.

Bear in mind, I had to cancel my order due to a TORNADO WATCH. The weather was so bad that my dad didn’t want to risk driving so far. I canceled shortly after placing the order and apologized profusely for the inconvenience. She assured me that it was ok, there was no issue and that she understood. Despite my history as a pleasant customer, she used this one incident to discriminate against me.

As advised, I went to place my order in person and asked why did I deserve to treated with such ill intent simply because of one canceled order. My mum accompanied me and I began recording the encounter for my own safety and protection. When I asked why she hung up on me, she realized I was recording and reacted with hostility, yelling and threatening to call the police. She went into the back and lied to the dispatcher, saying I was loud and threatening. I also called 911, and the dispatcher could hear her yelling in the background. I showed the entire incident to the officers when they arrived.

I did nothing wrong and said nothing threatening to this woman, seeing as she wouldn’t even allow me to respond any at all. She purposely created an unpleasant, unprofessional encounter, victimized herself, and tried to portray me as the aggressor. I strongly believe this was based on racial prejudice/ discrimination.

She requested that I never return, as if I would ever trust her with my food again. She doesn’t have to worry about my physical presence, but I will be reporting her to the Better Business Bureau, leaving reviews wherever Yami Yami is listed, and bringing awareness to my encounter via social media. Maybe that give her an attitude...

EAT HERE AT YOUR OWN RISK. I have eaten at Yami Yami multiple times before and have never had an issue. This time, I decided to order the honey wings (which I've had before). When I got home and opened the container the wings LOOKED spoiled. They were soggy and didn't smell like honey whatsoever. I called and tried to inform them that the wings did not appear fresh and the woman I spoke with tried to tell me that I took more than 10-15 minutes to pick it up and that's why the wings appeared soggy in addition to the honey sauce. I didn't take too long to pick up my order (as evidence of her being unable to tell me exactly how long I took) but I humored it and tried the wings. The meat tasted spoiled. I threw the plate in the trash. The next day and I have been on and off of the toilet all day and have not eaten anything since that plate. When I originally called I was offered 20% off my next order. I called again today and was offered a fresh order. No thank you to either. Eat here at your own risk. They used to be so good, but have definitely...

I would give less than one star if that was an option. Ordered chicken with a side of fried rice to go. Went and picked it up, got home and it was steamed rice with NO flavoring or seasoning what so ever. Called yami immediately and was told to bring my receipt and I would be given a refund. Go back up there for a second time and the managers (husband and wife I do believe) were so disrespectful. They both told me I had to go home yet once again and bring them back the food that I had already thrown in the trash. I told them I had talked to the lady on the phone and all she said was as long as I had the receipt I could come back up there and be refunded for that meal. So I told them that I would dig it out of the trash just so I could prove a point. That is the WORST customer service I've ever had. Not to mention I had to make three trips up there 2 unnecessary 1 to pick up the food originally. Do not reccomend...