Pizza Hut — Restaurant in Warrensburg

Today, I got some good news that's going to make my life with my kiddos a bit easier. Normally on pizza Friday, we get Little Ceasars, it's not the best service, or the best pizza, but it's a fair price, and my kids like it. Today, we were celebrating. So I decided we would do something we've never done on a pizza Friday, we were going to a sit down restaurant! Coming from San Diego, CA almost all our Pizza Huts are carryout/delivery only. Gone are the days of the dine in spots with salad bars, personal pan pizzas, and pac man. My kids were super excited. When we walked in together, the three of us, to them it was like an adventure was just beginning. Was I a tiny bit nervous my kids might not be perfect. Sure. Was that going to stop me. No.

Obviously, my kiddos, aren't your typical kiddos. I used to be afraid of judgements, and words of strangers. The harsh reality is some people are just a holes. They will always be a holes. I stopped caring, and I did my very best to teach my kids proper restaurant behavior. Not all parents can just stay home until their kids get older to "understand". Some parents like myself, don't have a guarantee that their kids will just "grow up" and get it. I'm not going to become a shut-in, because it might make you uncomfortable. Doing things with any child in repetition is the best way to teach them.

Today, despite the excitement, my kids did very well. The hostess was absolutely amazing. So patient and kind with both of my kiddos. Mirroring their obvious excitement. She was amazing... but then something completely unexpected happened. Something that touched me so deeply.

To the man and woman, that were already nice to my kiddos when you walked in and out... I hope you see this. Your kindness and generosity to pay for our meal was such an incredible blessing. The kind words from the hostess to me, from you, made this momma beam with joy, and made my heart soar! Being acknowledged by strangers, as a momma doing her best, with her kiddos, especially my kiddos, was a moment I will never ever forget. It's not easy, don't get me wrong, what child is "easy". But I try. We all do. Our meal wasn't cheap, you were more than generous, I hope that you see this, and know how much I appreciate and thank you.

Today, my son witnessed niceness that was specifically meant for him. He won't stop talking about it, and he won't soon forget. Neither will I.

Our first experience at Pizza Hut in Warrensburg, MO, and it was...

I ordered carry out through the mobile app. It was a stuffed crust pizza, breadsticks, and two 2liters of Sierra Mist. Over $30.

Upon arriving, the worker handed me my food and then mumbled “have a nice day” before turning to leave. I kindly responded that I had also ordered two 2liters of Sierra Mist. He quickly responded with “um, we’re actually out of that soda, what else do you want?” I politely questioned (seriously, politely) why I wasn’t made aware that they were out of this product. He seemed offended that I had said anything about it. It was clear that I was wasting his time. He ended up handing me two 2liters of Mountain Dew and rushed off, leaving me standing there in the lobby.

I’m very unsatisfied by this experience and respectfully suggested in another review to the overall company that the mobile app should work on this bug. If something is not available, shouldn’t Pizza Hut develop a system so that purchaser’s know ahead of time?

Even so, (at this location) I felt that the worker should have suggested refunding my two 2liters since I paid for something that isn’t available. Never mentioned it once. My family doesn’t even drink Mountain Dew.

I truly feel that retraining the employees at this location on customer service would be a HUGE benefit. I’ve worked at Pizza Hut, as well as many others, but I NEVER would have treated a customer like this.

Definitely not worth my money tonight and I’ll probably be looking at other restaurants for pizza...

1-22-25. Bad from minute we hit door. We saw a 19.99 special 2 pizzas and other stuff. Could not get it. Was leftover Christmas add still on door a month later. So we spent 52 bucks for large, med pizza and bread sticks. For 2 people. Could have ate steak at Texas Roadhouse for that.

Food was awesome wait staff could not have been worse. No attention to customers even when there was only 4 including us. Ordered extra sauce which she immediately forgot. When I got up to get my own refill I reminded her and got it. Girlfriend never got refill because waitress didn't come back for that. We had over half our meal left when she brought ticket, kiss of death sign I'm not coming back and she Didn't. Also she started mopping around 7 they close at 10, girlfriend asked her for medium box which she quickly forgot and kept mopping. I had to get it when I paid bill.

She needs to be retrained to check on customers and often. She completly lacked focus and wandered around the cash register lost mostly.

Really bad experience cause one waitress couldn't be bothered...