I know this is a new restaurant, but that doesn’t excuse the service my husband and I received tonight. It began at the entrance. There is no one staffing the host stand. We waited to be greeted. The bartender yelled to us a couple of times that she would be with us. But, she kept making drinks. We were finally seated at a table that was in high traffic, at the door and wobbled badly. We moved across the room (with permission) and WAITED. The bartender told us someone would be with us. When we finally ordered, we were told the beer taps were out. So, only bad domestic canned and bottled beer were available. I ordered a mixed drink off the menu. My hubby ordered a Martini extra dry with extra olives. We also ordered our appetizer. After a wait, we heard loudly from the bar, “If he wants olives, he can have black ones!” Our waitress brought the drinks without olives and said they were new and don’t have olives yet….a pretty normal staple at a bar! We were never informed about the lack of ingredient before the drink was made, and no alternative was suggested. In the meantime, we watched as two groups of people arrived and sat across the room and at the bar. They ordered and received appetizers and entrees. Others walked it and ordered to-go food and received it. We asked a few staff what was going on with our table and food. We still needed appetizers and our entree order needed to be taken. Our waitress had given us plates and told us our appetizers were coming out soon. After complaining because we were not getting food, our waitress was found. She told us our food was 5 minutes out. Then, she came to ask what we ordered because our order wasn’t in the system. Our drink order, which was given at the same time, was in the system. So, we paid and left. They knew we were upset, yet no one offered to discount the cost of a martini served without olives or talk to us. Management didn’t care that we could hear the offhand insult by the bartender about the olives. And, while I heard others being asked what they thought of the restaurant and how it was for them, no one cared about the couple sitting at the front table in the corner by the bathrooms. We go out frequently. We will not be back. We were greeted promptly at another restaurant and our order was taken in under 2 minutes. Our drinks were on the table in under 5 minutes with the appetizer. We didn’t get service at the next restaurant because it was empty. The restaurant was filled. We had trouble getting parking and a table had to be quickly cleaned for us. I’m very surprised that a restaurant owned by the same group as Denim and Pearls, doesn’t have a fully stocked bar and has not set up better procedures to provide service. It is like night and day between the two restaurants, even though they are across the street with the same owners. And no, we did not leave and go...
Read moreWe went on a Saturday and arrived around 215 or so and we sat on the back patio. We were greeted immediately and notified the service it was our first time. He spent some time explaining the menu and talking about his likes and etc. as we asked questions. We were going to do wings and pizza and upon looking at the prices of the wings decided to change our mind and do pizza only. The wings were about $9.50 for 5 pieces. $2 extra for all flats. So if you wanted an order of 5 flats it would be $11.50!! Wings have become the biggest scam in the food industry. Overpriced and you don't even get the full wing!! Anyways apparently they have a great happy hour which is nowhere on the menu that starts at 3pm every day. You can get wings 5-$5 during HH and they have drink specials as well. We ordered the pepperoni pie and put in an order of wings at 3pm to get a fair price. My wife got all flats and I ordered a regular order of 5 which I though would have been mixed with flats/drums. We got buffalo and the hot honey drizzle wings. My order came out all drums (which was fine) and my wife's came out all flats which were still ice cold to frozen in the middle. Both orders took 30 mins to receive as apparently they gave our first order to another table by mistake. The manager did come over and explain the mishap and remade my wife's order, took them off the bill AND offered a free desert which was great. My wings (drums) were pretty good and they were good size. The hot honey drizzle was just regular honey and had zero heat. The atmosphere was nice and what you'd expect at a bar and again the service was good and everyone was nice. I think they charge too much for wings in my opinion. The pepperoni pizza was good and the perfect size for two! The menu is cool with lots of great names for dishes. Maybe we will try them again sometime. Hoping Saturday was just an off day in...
Read moreCame here mid afternoon on Memorial Day and it was packed. Despite seeming like they were short staffed, they continued to seat tables and 2 or 3 employees struggled to make it to all of the tables. I’m not sure if our server was new or what but what ensued was a litany of unfortunate events during our visit. Fair warning to those dining here - the pizza items and the rest of the menu are made in separate kitchens and will come out to the table at different times. While not ideal, I’m glad the staff lets people know before taking their order. We decided on a round of beers, 2 types of wings and a pepperoni calzone. The beers took quite a while to make it out and we were never offered another round. The server had to take our order twice, then after a lengthy wait, another table’s order was brought to our table. After that, our wings came out but the quantity and sauces were wrong. Someone at the table asked for a cup of sauce and another server brought it out to another table who were in the process of leaving. At this point we were puzzled by how out of sorts things were. Our server came over and rather than ask us if we wanted more drinks (they were empty) or how the food was, they instead offered to bring our check. We let them know the calzone still had not come out yet, which caused more confusion. We also asked for another cup of sauce, which the server promptly managed to drop into the umbrella hole in our table. Once we were able to eat, the food was fantastic. I’d put the wings up against any others in town - perfect amount of crispiness and flavorful sauce. Unfortunately that was the only highlight of our meal and I’m not sure we’ll be back until we see some positive reviews about the...
Read more