IHOP — Restaurant in Washington Court House

I wait for about five minutes before I was approached, both of the servers look right at me and kept working in the expo window. One of them could have at least said one moment, but nothing. Lucinda finally came up to me and said how many, no greeting it all. I told her I would like to place a to go order, she said let me check this man out 1st. She gave me a menu, and I said I know what I want already. I asked for the egg white veggie omelet add bacon and sausage. She asked me how many pieces of each which I thought was odd, but hey maybe this IHOP is different. Once she checked me out she crumbled up my receipt and I said hey I needed that. She said oh you will get another one when it prints, I said I need the itemized receipt. Her response was I’m going to whoop you, and I said no you’re not going to do that. She said yes I am like a red headed step child, normally wouldn’t take offense but she was not friendly the whole time. She brought my food and it was wrong. All the meat was on the side, and I ask for it with the omelet like in it. Once she seen me looking confused, she said something wrong. I said yes I wanted the meat inside not on the side, her response was no you didn’t. I said I’m very specific about my food, and she said I’m very specific when I take orders. I said ok, she said we can fix it. I said no that’s ok. I will not return to this IHOP as long as she works here, she never repeated my order and you go back and forth with a customer. She needs to find another job. I spent 30 dollars with tip to put the food together myself, bring back the...

We tried a couple weeks ago and it was so busy we got ignored. We left. Decided to give it another try today. I wish I could leave less than 1⭐️. Hostess definitely did not want to be there. No smile at all not once. Been in the restaurant business many many years. I know that is the absolute least you can do with customers. Smile. Make them feel welcome. Sat near the kitchen. Not a problem. I saw the female cook have messy very long hair half up half down. No hairnet on anyone in kitchen. Ordered the Big Steak Omelet. Mostly tomatoes. Very rubbery in texture. I ordered my side of hash browns. Never got them. Ordered a biscuit instead of pancakes. Never got it. Instead I was brought white toast saturated in butter. Husband never got a refill. Server disappeared. Came over after food was mostly gone (the part of the Omelet I could eat) asked how it was. Told her I never got my hashbrowns and gave me toast instead of a biscuit. I knew it wouldn't be right when she didn't bother to write the order down. I have food allergies and I have to be careful. Thank God she at least got the no peppers right. I told her I just wanted the check and make sure my other food was taken off since I never received it. Didn't have time to wait for it. Very slow. I know and understand ticket times. Restaurant was not packed. Usually I will give a place another chance but not this time. Too many bad reviews already. I truly hope you read the reviews and take them to heart. If you don't, I do see you...

We had such a wonderful experience at IHOP tonight! From the moment we were seated, our server Gracie made us feel completely welcome. She had the perfect balance of friendliness and professionalism—always quick with a smile, attentive without hovering, and genuinely kind in every interaction.

Our drinks were always full, our food came out hot and exactly as ordered, and she checked in just enough to make sure we had everything we needed. You could tell she truly cared about making our night enjoyable.

Gracie’s positive energy made our meal feel extra special—like we were visiting a friend, not just a restaurant. IHOP is lucky to have her, and we’ll definitely be back, not just for the pancakes, but for the outstanding service she gave us tonight.

Thank you, Gracie, for making our...