Chipotle Mexican Grill — Restaurant in Washington

This is crazy that I am writing this review even after Covid.

I went to this Chipotle and my server put his hand literally in my food! please note, my server was a Spanish speaking individual! So there could have been a language barrier.

So I went into order food for my family (3 ppl). My bowl was half chicken and steak. If you know chipotle, they charge you for the steak when you obtain half and half.

The server attempted to serve the steak first. When he scooped the steak, he shaved off the steak.

I asked him what was he doing.. like why was he shaving off steak he picked up? When you're gonna charge me for the steak any way.

The server then said double steak? And added an additional steak portion. I just look at him and said no that is not what I said.

Then the server took his hand and scooped out the steak along with some of the other fixing I requested. Then presumed to ask me what else I wanted to add to my bowl. I looked at him like he had three horns and a tail and stated " did you just stick your hands in my bowl and think you're going to give me that?" I felt so disrespected and disappointed! Here's why!

My feelings are : They tend to hire Spanish speaking individuals which I am all for.. breaking barriers! However, I have literally watched how the Spanish speaking employees treat the Spanish speaking individuals and non Spanish speaking individuals. Spanish speaking individuals get treated better and better portions!

Now I am not saying all chipotles are this way. And it's understandable that biases will happen with dominant versus non dominant cultures. But I believe since I am paying my money, I am paying for an experience and all my damn food on...

Ok so I was craving Chipotle today and I wanted to try the Pollo Asado. Of course there was a sign on the bar that said “No regular chicken today” which wasn’t a surprise because they never have a full bar but the Uber eats side stays full. Anyway whole new front line of workers that barely and I mean barely speak English. The young lady that made my bowl was sooooo slow putting the toppings on in a “fast pace” restaurant and to top it off I had to tell her each ingredient at least 2/3 times before she understood. Also she made the bowl as if she were interviewing for Chef Ramsey and by that I mean she literally put all my toppings in a line down the middle trying to make it look pretty like I’m not about to stir it all up. Ok so fast forward to check out, the young lady at the register left and didn’t come back for 13 minutes and 38 seconds yes I timed it. No one apologized they only informed us that she will be back and she was the only one able to unlock the register. Like really how unprofessional to have 17 people in line yes I counted and orders piled up because no one could check out for whatever reason. I’m calling corporate because this is ridiculous. I’ve done Uber eats to ease the hassle of waiting in line and being limited to toppings but because you all were putting the orders on the rack,random people would come in and take the bags claiming to be a delivery service. I’m definitely good on this location Georgetown...

It is very inconvenient and frustrating when you walk to the store, several times a week, to find that they only take online orders. It would be nice if they had something on their website to say what they are doing day to day. To see the uber eats driver's waiting with ppl who are trying to order or who have ordered on line, with no structure and/or order in the process. During these incidents we are (customers) all waiting for orders (or to order) while all standing outside on the sidewalk in front of the store and as each new order is made, it is brought out by the Security Guard/Police Officer who shouts out the name on the order to everybody outside waiting with no organization which usually results in everybody crowding the door anyways because they can't hear the name on order being called due to all the traffic on 14th St. And then if there is some type of discrepancy with the order the Police Officer/Security Officer has to summon an employee from the store anyways bc he isn't an employee of the store and not payed to deliver said orders. It has to be a...