KFC — Restaurant in Washington

I would give it - minus 10 if I could. This has happened several times before but tonight was just unacceptable. First off the time states they close at 11pm on Saturdays. I get there about 8:45 pm and try to order a 2 piece I was informed that they had no chicken. Your a chicken place right? I'm pretty sure they said they had no boneless chicken when I pulled into the drive through. I replied good... because I don't like boneless chicken and that's when I was told they had no chicken whole wings. And the little cow was rude. I explained that I had been there several times before to was told the same thing. She replied" ma'am well we aren't going to make chicken so it can just go to waste since we're closing soon". 8:45-8:50 sure is a long time from 11pm. If you are out of chicken be respectful and put a sign out stating that who wants to wait to find out there's no chicken at a chicken place. This place has become a real piece if *hit. I think I will take my business elsewhere since they rather do nothing but send customers away. I will go back a few more times just to see if the outcome is the same. I believe this has happened to me 4 times now, but this is first review. You need not only better management but awhile new staff that knows what customer service...

It's September 8th 2022, me and my husband went to the drive thru my husband ordered 2 cony dogs and I got the breast and wing meal I get home and my meal was wrong, it was a thigh and a leg . I don't eat the dark meat. So I called and the boy on the phone I could hardly understand I had to tell him to speak more slowly first off then when I actually understood what he was telling me arguing with me that I ordered the thigh and leg meal. I said I want to talk with the manager he said I am the manager. He would not exchange my meal with the one I ordered or work it out so I could eat something I'm on dialysis and need to eat a regular schedule of meals with my meds. He was rude, getting loud with me over the phone and actually hung up on me. I will never, EVER!! go to KFC again let alone recommend anyone to go there. Now I'm out $9.95 for a meal I can't even eat. Disgusted with the customer...

Wish I could give no stars worst service ever...hubby ordered online when I got there they wouldn't answer phone like on there sign for pickup...tried calling for 5 mins went to drive thru asked why nobody answering phone I get becuz I working the the drive thru so nobody else can answer phone...hmmm hubby called and she didn't answer phone...then proceeded to be rude and when I got to window shoved my food out the window slam window shut and then had to ask for the plates that were ordered and they threw them at me and to top it off our order was wrong worse kfc ever plz dont go there they have bad customer service ...and the lady argued with me like really not very good customer service...so sad they this bad no wonder they never busy......what even worse is noone from company called me back from corporate becuz that what the...