I had a very disappointing experience at this restaurant. From the moment we walked in, the customer service was unwelcoming. We waited a few minutes with no greeting or acknowledgment. The girl at the grill didn’t even turn around to say hello, and Danilo, who eventually took our order, was extremely unprofessional—no smile, no greeting, just a cold attitude that made us feel like we were bothering him.
I originally asked for Birria tacos, but Danilo told me I’d have to wait about 10 minutes because the grill was busy cooking chicken. I ended up ordering a burrito instead. What shocked me most was that the woman cooking the chicken was also eating at the grill while preparing food. That raised major concerns for me about cleanliness and food safety.
When I asked Danilo if the horchata was refillable, he didn’t even answer—just moved his face like I was annoying him. The food was just okay, certainly not worth the $50 we spent on two meals. For that price, I expect much better service and professionalism.
The restaurant wasn’t even busy, and now I understand why. I won’t be coming back, and I wouldn’t recommend this place to anyone. Terrible customer service and a poor...
Read moreThis is a favorite for those working at or near the Washington Convention Center which is less than two blocks away. Tourists have also added this location to their favorites.
If I don't have a lot of time I take out. But when I have the time I love to dine in and watch the people walk by.
The staff is always very friendly and patient. It's the perfect location for fresh made to order options. When it gets busy, and the line is out the door, the crowd moves quickly. Orders are always accurate and the portions are plentiful. This location gives Chipotle a run for their money. When it comes to freshness, soft taco options, enormous burritos and bowls, all boxes are checked. Plus their frozen margaritas are awesome. They also have a happy hour special. Plus let's not forget Taco Tuesdays which includes a meat selection and two toppings.
You can also eat upstairs and when the weather is nice you can sit outdoors as well. Their breakfast options are also appealing. If you are a regular please sign up for their points program. The points can be used for...
Read moreSo I've been going here for a long time for their Taco Tuesday special where I get big, delicious tacos for only $2.50 but they went up to $2.75. Ok, not a big deal. However, I ordered 3 tacos the other day at $2.75 each which = $8.25 plus tax at .06% comes to $8.745 but somehow the male cashier (who I never saw before) charged me $9.06. Even with a 5 cent bag tax, my order still shouldn't have been more than $8.80. I even looked at the cashier and asked if that was right and he grinned and said, "yeah, you ordered 3 tacos". I didn't question him because I didn't have my cell phone out to do the math so I paid and left. If the cashier overcharged me on purpose, then I'm sure he's doing it to other customers so be ready to have your calculators ready!! Anyway, I saw an ad on facebook later that night for a new restaurant on H St. NE called Taqueria Los Perez that offers a better Taco Tuesday deal than Sol Mexican Grill at $1.75 so I'll check them out...
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