Tropical Smoothie Cafe Monroe Street Market - Brookland — Restaurant in Washington

I noticed that they are having my review removed but I WILL continue to have it reposted.

The owner of this location Scot C. Moore is incredibly unhelpful and unprofessional. I placed a order through the app Monday July 11th at his location by mistake. Once I realized the error I immediately contacted the store to inform them and request a refund because again it was a error and I never picked up the order. The store instructed me to report it through the app that they couldn’t issue a refund. No problem I did as instructed. I received a email from the store owner Scot that evening stating he was forwarded my info and to give him more details because he’s not sure what I’m expecting. I replied to the email again explaining I made a order at his location by mistake and wanted a refund, he never responded back. After contacting him again Wednesday about it he told me to contact corporate as he wasn’t going to be rushed. It is now Thursday and I still not been refunded from a incident that occurred Monday. Scot C. Moore has been absolutely no help and has shown poor customer service skills, there is no reason why it should take a week to resolve...

I fell in love with Tropical Smoothie Café when I lived in Florida, and the Blimey Limey has been my go-to ever since. It is a bright, tangy blend of strawberries, pineapple, orange juice, and lime. Refreshing, balanced, and just the right amount of zing. It hits the spot every single time.

I recently stopped by the Brookland location after walking through the nearby farmers market and was pleasantly surprised. There were just a couple of people ahead of me, and the staff was fast, efficient, and genuinely friendly. The café itself was spotless, which immediately set a great tone.

One thoughtful detail that stood out was that they brought the drink directly out to me with a straw. It is a small gesture, but it made the experience feel more personal, especially for a franchise spot.

All in all, the Blimey Limey was as delicious as ever, and the service made the visit feel warm and welcoming. This location gets a full five...

The first week the customer service was great but it has started to decline. Owner/manager TRAIN YOUR EMPLOYEES! Time management, and professionalism needs improvement. Your employees are all standing hovering the register looking and joking around with each other while frustrated customers wait.Good customer service goes a long ways and will keep your business open. I love that it is black owned, but make sure your employees show pride in the black owned location. I Ordered online twice and my order was not ready based on the time I was given. The wraps are not good because the vegetables are soggy and not fresh. I had the crunchy disgusting ends of the lettuce not the actual lettuce leaves in my wrap, and the chicken is over cooked. I will never order any wraps again. The breakfast wraps are TINY! The smoothies are good. TRAIN...