Cheshire Coffee - Waterbury, CT — Restaurant in Waterbury

I noticed this establishment deletes reviews they don’t like, so if mine is next I’d be happy to take to social media. The coffee here was good, but the service and overall experience was sincerely disappointing. Myself and a friend stopped here on a long drive hoping to support a local small business. We’re very polite as customers, not the type to make a fuss over bad service or a mistaken order. I was charged for three drinks when I only ordered two, one for myself and a friend. The itemized receipt showed my drink, then a separate charge for the flavor, then my friend’s drink, and a third untitled drink. I thought it was odd to spend $13 on two small coffees but I ignored it, tipped, carried on. While waiting for my drinks I realized after some quick math that two drinks plus flavor charge still didn’t account for the total, the third drink was an anomaly. I pointed it out very nicely to the otherwise indifferent server, I was not rude nor was she, but she insisted there was no extra charge. I explained that as a customer surely I would not know how they charge so would she mind explaining the price breakdown. After having trouble she got backup from another server but they were not able to explain the price either, they both kept insisting that one of my two drinks were flavored so the charge just shows up a few times. I asked why the untitled priced third drink was added to the bill and she said “it wasn’t. I can do it again just to show you.” I remained courteous and smiled and agreed. The server began entering my order as a new order to prove it, but then questioned the other server as to what happened because when done correctly, my order did not total the amount that I paid. They realized it was a mistake, and the first server had intentionally upcharged me - that was why she kept insisting from the start that I didn’t understand when in fact i understood perfectly well and just didn’t want to be rude. I’m giving this place two stars because after all that I did still think the drinks were made well. I only hope the staff learns to extend the same courtesy and service to their customers that appear to be non-white; not only are we paying customers, we’re more likely to spend more money on local establishments in support of the...

I have frequented this Cheshire Coffee location for quite a few years and sadly have to give yesterdays visit a 1 star. I ordered a flavored iced coffee and added milk. All stirred and ready to go, I put the straw in, took a sip and received a mouthful of refreshing COFFEE GROUNDS. UGH! I dashed to the milk/condiment "bar" and used the garbage hole as a spittoon. While shifting random grounds out of my teeth with my tongue and swallowing them, I ambled up to the counter for a replacement. Since the workers were busy putting together a "to go" order, it took some time to wait on me. I finally was able to explain what had occurred and received a rapid auctioneer-like apology. My drink was remade and I overheard snickering and laughter behind the counter. Inexcusable. It would have been a nice restitution if I had been offered a more sincere apology along with a $5 gift card or free pastry. Next time around, I'll sadly be heading to another establishment. Iced coffee drinkers....BEWARE! P.S. The...

I was waiting for a ride outside this establishment. Granted I just got off work from a bakery and looked a bit disheveled. The owner I am assuming came outside and started watching me like a hawk. My ride was late so I decided to ease her tension and buy a cup of way overpriced hot chocolate to warm me up. A small for almost four dollars. Not only did she move the tip cup out of my reach she was rude when I asked for simple creamer in my drink. I had ample amount of money on me and showed her such when I paid. I even had to reach over to where the tip cup was placed to make sure her employees got something. The look I got was daggers to my heart. I would not recommend if you are black, Latino or look a certain way to go anywhere near this establishment. This lady is a definite Karen with a...