Dunkin' — Restaurant in Watertown

Too many online orders effecting in-store service. Extremely busy took way too long to get my coffee literally like 15 minutes. Some of it was the fact they probably could've used another employee on at that time of day. The biggest problem not just here but at all DUNKS locations is the Duncan to go online ordering that takes priority over the people in the store and it's not right if I'm standing right there in front of you I should get service first as well as other paying customers that are standing there listening to that stupid little chime go off every millisecond that's the corporate's biggest mistake that affects...

The service team is really kind… this place is great if you like burnt tasting coffee and enjoy sitting at their outdoor ashtray, I mean, “patio” that reeks of cigarette smoke with a man chain smoking every morning (closer than 25’ from the door, violating MA Smoking Code 👀), cigarette butts every where, and cigarette ash pressed into all the edges of the patio table. No longer dog friendly. Has gone down hill since renovating the interior and further downhill since Julianna...

I go to this location a lot and have been for a very long time. I’ve seen a lot of great employees come and go and haven’t had a negative customer service experience yet. While the parking can get very tight there is a lot of space. Service is fast my only issue is the drive threw. The one that doesn’t exist it was built for a drive threw and due to zoning issue it never happened. I would like a drive threw in this area as...