Dunkin' — Restaurant in Waukegan

The Dunkin’ Donuts on Lewis Ave in Waukegan is the worst DD I’ve ever been to. My order was completely wrong, probably because they couldn’t customize what I wanted, but instead of saying, “uhhuh” to everything I said during the drive through conversation , she should have told me that they couldn’t accommodate me. My order was completely ignored, and my sandwich looked like it was made in a hurry Bc they didn’t even toast my bread. That’s why it’s called: “sourdough breakfast sandwich” which indicates that it’s on 2 slices of toast. The “girl” at the drive through window was less than friendly. She had a bulldog look on her face, did not greet me after i greeted her and she was monotone. This place is not worth it. These store managers need to hire better people otherwise they are going to end up with no customers to support their business. They probably don’t care anyway....

I had ordered some Dunkin before my shift and when I checked my bag 🎒 before leaving I noticed a mistake was done. My order was inaccurate. I let employer that I had received the wrong item. I was still charged difference. I was in rush but felt disappointed for being charged for a mistake.

I get a email/call from manager after I told them that I had an error happen to my order. The manager had told me that they'll fix and help me out with a coupon as a courtesy for their mistake.

I appreciate that the staff went above and beyond after the incident to fix the issue. The croissant with egg 🥚 and sausage was amazing to enjoy. Way better than Starbucks for sure!

Employees need to double check order or say out loud what is inside because if a customer leaves and notices they got the wrong item. It is dreadful to...

This Duncan is the place that deserves our business. They apologized for another Duncan's actions and made me change my mind about leaving Duncan for Starbucks. These guys care about their customers. The offer I was trying to use from the Duncan app was honored here whereas the other Duncan would not. They tried distancing themselves from the app whereas this one said that it was a representation of their company so they would honor it. I will never set foot in the other one because their app offers never seem to work. (I think its their way of not wanting to give us those prices) people are usually in a hurry to worry about it at that moment. I will gladly continue my purchases of my favorite coffees at this location where their customers matter!! Thank you Duncan. Very happy with...