Sakura Japan Sushi & Grill — Restaurant in Waukesha

My husband and I arrived at the restaurant a little after 5pm on a Saturday. There were maybe 5 other tables with customers. We were seated right away but from that point on the experience kept going down hill. The primary waitress greeted us but seemed very rushed and not really listening to us. This was evident when she came back moments later asking us to confirm our order. Approximately 10 minutes later another secondary waitress brought us our soup and salads. Both were ordinary. The secondary waitress came and picked up our empty plates and there we sat. It was now starting on 6pm and no one checked to see if we needed anything else nor did we get our entrees. The secondary waitress finally came to our table to drop off some salads. We advised her that she already served our salads and we are waiting for our entrees. She seemed very confused and as if she has never worked in a restaurant before. Now heading on 6:15pm and the secondary waitress comes by to give us our check. We hadn't even eaten yet. She went away confused again. Finally the primary waitress came by asking if we wanted another drink. We told her we have been waiting a long time for just sushi rolls and had a movie we need to leave soon to catch. After everything was said and done it took us over an hour for us to get 4 sushi rolls and have horrible service in-between. Not...

I never write reviews but this place went above and beyond! Came here to celebrate my 20th birthday with my friends and family and our waitress went above and beyond. Coming in I requested a table for 9 people and was seated immediately after the staff moved tables and chair around for us. Our waitress was very patient while we waited for our table to arrive. Taking our order she was very friendly as well, and all our food came out at the same time. She also gave me a special glass with stars on it since I was the birthday girl, haha, and kept referring to me as such. My sister made a cake for me and was nervous about it being allowed in, but our waitress was very kind about it and even asked to try some lol. It was very sweet. She even brought me out a little mochi with a lot candle in it as well, and put tinfoil on the bottom of the candle so wax didn’t melt on it. We used that same candle on my birthday cake, and my sister in law tried lighting a match but she was too far away and it went out before reaching the candle. Our waitress offered to light it for us right away. She was very attentive to all our needs! Long story short, our food was really good, it was a cute ambiance, and everyone enjoyed our time here. Thank you so much, you went...

We probably caught them on a really really bad day because our sushi was absolutely disgusting. We couldn't even finish it, which is a definite first for us. We love our sushi. I ordered the spicy salmon roll and it was all cucumber covered in spicy mayo. There was no salmon to be found. I told our waiter that my roll was not what I had ordered and he just walked away without saying anything to me. I couldn't believe it. I finally muster up the courage to ask for what I pay for and I get ignorance in return. The Green Sky roll was absolutely disgusting. It was swimming in a citrus sauce and the entire roll tasted like someone soaked it in lemons and lemon juice. We couldn't believe we paid $15 for that monstrosity. I saw another reviewer on here had it and posted a picture. Ours looked nothing like that. Imagine that entire bottom of that plate covered in lemon juice... that was ours. Other people may like this food, but the service and quality was absolutely negative for both of us....