Waukesha Tattoo Company @ Galleria Edge — Attraction in Waukesha

Only speaking from the piercing aspect of this shop... needed new jewelry for two cartilage piercings and for a piercer to insert them. Made an appointment (haven't had to do that at other shops), the piercer was at least 45 min late, apologized to the person waiting after me when she came to get me (?)....appt was over 30 min of getting an existing piece of jewelry out and the new jewelry in, plus another piece of jewelry inserted in an already pierced spot. After a day, one of the studs fell out. I let it go because that part of my ear had been irritated and I figured the slight swelling may have prevented her from tightening the ball all the way. Then, a week later, the ball from my second stud falls out. That piercing was not irritated/swollen at all, so I don't see any reason why the ball wouldn't have been tightened enough. I've never had a ball from a stud fall out so quick, let alone two. The piercer asked where I got one of them done as it was an "odd angle", although I have had the jewelry changed on that location before with no difficulty... In my experience, it usually takes at least year (usually two) for a ball to loosen on its own.

End of story is, spent more time waiting then if I would've done a walk-in somewhere else, $40 total wasted from the jewelry I bought plus insertion fee, and got a vibe the piercer was annoyed the whole time...... I've bought jewelry here once before and had a good experience, this time the lady mentioned she was covering for the usual piercer who was out on maternity leave.. I don't usually make reviews, let alone negative ones, but I guess I am disappointed because tattoo/piercing shops don't offer returns of any kind so I feel screwed out of $40. Lesson learned, make sure you know about the piercer you are seeing or go to a place you've had consistent...

So I don't really do tattoos; I'm more of a piercing person. The first time I went I called first to see if the piercer was in. Brandy was. So I came in and got my belly button done. The jewelry looked cute and was supposedly "good", but only a couple of weeks after I got it done, one of the diamond parts fell out. However, Brandy was super cool. She went over everything about the after care process, asked me if I had gotten my belly button pierced before, etc.

A little bit later, I wanted to get two dermals in my neck and asked for Brandy. She wasn't in; Kelly was. I was told the two had the same amount of experience and whatnot, and I really wanted to get it done that day, so I went in and got my dermals done by Kelly. It seemed like Kelly acted like I was crazy the whole time. I asked, "I was thinking about the pros and cons of dermals and surface piercings. What do you think?" (Since she's the piercer, I thought I could at least get an opinion. She simply said, "Whatever you want." In my head, I'm like, "ooo-kay..." She said the bare minimum to me the whole time I was there. The only after care she mentioned was telling me to buy the product cleaning that they have.

I would go back, but I would definitely make sure Brandy is there. She was totally cool and I felt treated like she actually wanted me there and actually wanted...

Today (8/15/15) I made an appointment with Kelly to get a nostril piercing, I was able to get in within the hour and the woman working the phones and appointments was efficient and friendly. I arrived a few minutes early to fill out paperwork (quick). The staff was friendly and accommodating, Kelly came to get my at our allotted time. The kicker is, though I'm terribly afraid of needles, I've had more then ten piercings; it is an odd thing to want piercings when you are so terrified of needles, but I am sure I'm not alone in this bizarre coupling of desire and fear. Nonetheless, Kelly is incredibly kind and patient, she is full of positive life and energy that puts the person being pierced at ease. Thank you Kelly for a wonderful experience, and thank you Waukesha Tattoo Company for supporting her service.

I have also now been pierced by Katie, 2 nostrils and 2 facial dermals, she is also incredible. She is efficient and kind, and most importantly a capable artist that takes great pride in her work. I never have issues with placement, or aftercare. Katie's work area and sanitation practices are pristine. Thanks for the continued good service Waukesha...