Silvernail Inn — Restaurant in Waukesha

I am not usually one to write a bad review but..... I took my kids there tonight for dinner. After seeing the prices compared to the atmosphere I almost walked out. The place wasn't busy. Half a bar full of people shaking dice and 3 tables with people at them. We waited at the front desk to be seated for which felt like an uncomfortable amount of time. We almost sat ourselves thinking that may be their policy. Finally the bartender came out and seated us after he was done shaking dice. It took an unusual amount of time for the waitress to come and take a drink order, and it took an even longer amount to get our beverages. I asked what they had for red wines, she pointed to the folder and said the wines are in there. The wine list had names I had never seen and some I have, but I was shocked to see glass prices more than what I would pay for a bottle of that brand at a local liquor store. So I ordered from the "premium" selections and immediately regretted that when I tasted it. I ordered a second glass of something different. Even worse. She finally came around again to ask for our order and we mentioned we wanted an appetizer. Usually you ask for that when you deliver drinks or even during taking the drink order. It took almost 15 min for the appetizer to come out which isn't awful but still not good. It took almost 30 min after we were done with the appetizer to get our food. The kids were so full on bread and soda that they hardly ate anything. One child order the deep fried mac and cheese, a pathetic serving of what looked like 5 chicken nuggets atop some fries for $7. My son ordered the bacon cheeseburger from the adult menu for $10 which was supposed to be 8 oz but looked more like 4... 6 would be a stretch. I know what a half pound burger looks like. The bacon was burnt and the burger was well done even though he asked for med rare. There was no lettuce, onion, or tomato nor was any offered. The plate was loaded with fries that were warm at best. I ordered their robe eye and 1/4 rack of ribs that was $30. That was the biggest disappointment of all. The ribeye was barely a half inch thick (the orange wedge garnish was thicker than the steak). I ordered it medium rare, and it was shoe leather. I took two bites and I was done. The baked potato I asked to be loaded. It came with a plastic container of sour cream, no butter, no cheese, no bacon bits..... nothing. It was still wrapped in foil and it was obviously over cooked. The skin was chewy and tough. The ribs were laughable. My pinky finger was as long as the ribs and probably has more meat on them. The sauce actually weighed more than the ribs. And the sauce was a putrid sweet mess that tasted like sugar and ketchup. To top it all off as I was leaving, not a bye, thank you, or...

Was looking for a new place for dinner on a Friday night. After searching around the Milwaukee area I started checking the suburbs and came across The Silvernail Inn. in Waukesha. We arrived early to enjoy a few cocktails before dinner. They have a nice size bar, great for pre dinner cocktails or catching a sporting event on TV. The place was packed being prime time on a Friday night. We were able to get 2 seats at a small table in the bar area. Bartenders were professional and polite. Drinks were prepared well and reasonably priced. When it was time to dine, we were led to our table in one of two dining areas. The menu features steaks, fish, and sandwiches. They also serve prime rib but may only be on certain days of the week. We were greeted by our server Tammy. We told her it was our first time visiting the restaurant and she told us all about the menu and the fish fry options. She also pointed out the salad bar. Yes! SALAD BAR!! All meals included unlimited trips to the salad bar although I believe if you order a sandwich you are only allowed one trip. We chose the Souvlaki appetizer to start. It was a nice sized pita with delicious chunks of perfectly grilled pork garnished with onions, feta cheese, banana peppers, Pepperoncini’s, Kalamata olives, and cherry peppers. We ate ever last bite. We then took a trip to the salad bar which would not be considered huge but had everything needed to build a great salad. They also had pickled items like beets, and different peppers to add to your salad. After our salads Tammy delivered our soups (clam chowder and chicken dumpling) both were piping hot and tasted great. For our entree’s we both chose prime rib. A petite cut and a king cut. Ordered rare, both were cooked perfect and were well seasoned and amazingly tender. Au jus was served on the side. My wife asked for blue cheese on her petite cut. This was the only negative to the entire meal because a bit too much cheese was added for the size cut ordered. but the excess cheese was easily removed to her liking. We had garlic mashed potatoes and French fries for sides. Both were what you would expect. Service was great. Tammy kept us apprised of how our meal was progressing in the very busy dining room. The wait was reasonable for the amount of people being served. Dirty plates never sat for long on our table as every staff member who passed by helped clearing dirty dishes. We did not have room for dessert but there were several options. Pricing was right in line for the quality and quantity of food. We will certainly return...

SAD! My wife booked a party of 30 for a prime rib dinner. She even stopped in earlier that day to confirm the arrangements and the amount of people having prime rib. The night of the dinner and it's a JOKE! The bartender is hoping no one orders an ice cream drink after dinner as he said he has no idea how to make any. This wasn't a good sign from the start. Then our group ordered. and despite having a prime rib station with heat lamps, They instead are serving each person ONE AT A TIME. It took TWO HOURS to get dinner. I watched as people who ordered a full rack of ribs get served before a burger or their prime rib dinner. I was handed a salad, I did not order, then I was handed someone else's dinner. I waited almost an HOUR for a burger and fries, and by the time it came. I was so disgusted with the crappy service I asked for my meal to be wrapped-up. It's 2 hours later now and I'm ready to leave as I watched the "chef" come out from the kitchen wearing black sweat pants and a grey T-shirt. The bill for our dinners was $64. . .$34 was for a prime rib dinner and a $8.95 burger. . wine and one beer was over $15 dollars. The comments at the tables were embarrassing as customers asked if they had sat at the wrong table as they waited for their food. Some guests actually were able to go outside for a smoke and come back before their food was even delivered. People were finished eating while others waited for their dinner. JUST A SAD EXAMPLE THIS PLACE IS NOT CAPABLE OF HANDLING ANY PARTY OVER 4 PEOPLE. By the time our food came people were once again going outside for a smoke as they were finished eating. By the time our food came, I was so disgusted I had them box my burger. I spent 3 hours there. . just to give a hamburger to a friends dog. DON'T STOP. . DON'T THINK ABOUT IT. . .JUST DON'T! There's a pizza place right across the street that can handle your needs. . DENNY's is on the corner. . so JUST...