Taco Bell — Restaurant in Waukesha

There is a very clear and complete lack of leadership at this store. Customer service is non-existent.

To start, we went through the drive through around 750 pm. They were taking one order at a time and waiting to take the next order until the previous order had been completed and the car had pulled away. I placed my order and asked the person at the window if they were working alone (I was feeling empathetic). They said no there's 2 people here. Ok, you're short staffed (still feeling bad for them, being short staffed is terrible). I have never been here when they did not "run out" of nacho fries. So I ordered something different (a drink and two burritos). I got my food and I pulled away. My better half checked the bag to find out they only put 1 Burrito in there.

I went inside and let them know. They were working on the order from the car behind me. I heard the woman making the food say "don't send that out yet, you're missing a bellgrande." Mind you I've been waiting for 5 minutes for the Burrito they didn't give me. I had to move my truck to let the other customer out of the drive through. As I was walking back up to the store the employee came out and handed me the missing Burrito and said there ya go. No apology for missing it on the simplest of orders, no apology for an excessive wait, nothing.

When it was all said and done we waited just shy of 20 minutes for 2 burritos and a drink. There were 2 cars in front of us that both only had a single bag of food handed to them through the window. There were actually 3 people in their store. The lady on the make line had a ridiculous attitude. None of the three employees seemed to understand the idea of sense of urgency. This place needs some serious leadership help...

This was by far the worst experience I've had in a drive thru. I ordered the new Cheez It crunchwrap and a cheesy rollup through the mobile app. I waited for my food for at least 30 min before I went inside the lobby to see how much longer my food would be. There was about 4 employees from what I could see just standing around. This is where I was told they were out of ground beef so I could instead get steak or chicken to substitute it. I said steak and a couple mins later got my food with no apology for the long wait. I drive all the way home which is about 15-20 min away to find out they gave me the tostada. I called multiple times with no answer. Normally I wouldn't care at this point but the combination of the wait time and the fact that what I ordered costs more than what I got made me decide to drive back and get what I came for. I explain the situation at the speaker and the cashier was very nice and apologized to me and they made what was supposed to be the cheez it crunchwrap. I get home again and they gave me the normal crunchwrap with the ground beef that they told me they ran out of. At this point it was 10 pm and I didn't feel like going out of my way again so I sucked it up. I know that this is just Taco Bell so I'm not expecting 5-star food or service but come on. The only positive thing was the cheesy rollup but thats just melted cheese on a tortilla shell. This seems like a failure to staff properly, especially knowing that they have been hyping the cheez it collab since the beginning of this...

Title: Frustrating Experience at Taco Bell - Time Wasted with No Service

Review:

I visited the Taco Bell drive-thru this evening, and to say I was disappointed would be an understatement. The situation was utterly disheartening. I found myself stuck in a seemingly endless queue for over 20 minutes, with just two cars ahead of me ordering and another one at the window waiting for their food. The wait was so prolonged that, in the end, I chose to leave without placing an order.

This issue seems to be a recurring theme at this Taco Bell location, likely due to chronic understaffing. It's not just about the inconvenience but more so about the inability of the staff to manage even simple orders efficiently. Being a corporate-owned restaurant, I expected better organization and a smoother operation. However, this experience was far from it.

During peak times, when the restaurant clearly struggles to handle the customer flow due to staffing issues, I genuinely believe it would be more considerate to temporarily close the establishment. This approach could prevent customers like myself from wasting 20 to 30 minutes in line, only to leave with no food and a significant amount of frustration. It's an unpleasant situation that could be managed much better with proper staffing or, at the very least, some honest communication...