Went with a work group of 24 people. We've been there several times because they can seat a large group. We all agree we will never return. In the past, we've always called to warn them of our large group, even though they didn't take reservations. They are usually snotty about it, but are ready for us anyway. They recently started taking reservations for large groups, so I called the day before and reserved the "library" dining area. When we arrived, they had 3 small separate round tables not in the area promised. Not only was it not what we reserved, it was not nearly enough seating, and we were all at different tables. I asked for the manager, who snottily told me that we had been bumped by a large group who promised them at least $1300, and that it was "only" a reservation. He said they called me (I was the contact), which they did not. I had no missed calls, which I told him. I also told him if I had been told, we wouldn't have come here. He told me we wouldn't be able to hear each other at the other side of the table anyways, so we didn't need to sit together. I told him he was bad at his job and I didn't care who could hear who, we came to spend time together and wanted to be seated together. We pushed the round, small tables together and had to wait for others to leave in order to get enough small tables and chairs. The food has always been sub par and way overpriced. $15 for a salad? Seriously? $20 for 3 shots of whiskey? Really? For those prices, the food better at least be good. It's edible, but not enjoyable. Their drink specials cost the same as regular price drinks at most bars. We left early and went to spend our money at another bar down the street. We usually go on Friday nights, when they unfortunately have a band. It's so loud, you can't hear each other talk, and it's usually some terrible cover band. We talk until the band starts and end up outside so we can hear each other.We've had many different servers and some of them are great, some of them are terrible. Our server that night did a good job. He was attentive. Anyway, as I said, we've only gone there in the past because they could seat a large group and were close to where we worked, so it was convenient. The manager's behavior was unacceptable. He never once apologized and was very condescending. We agreed we'd rather go to TGIFriday's instead as it's better service and better prices, and we'll definitely be checking out the new BW3.