Taco Bell — Restaurant in Wauwatosa

My friends and I ordered door dash at this location at 11:00 pm on a Saturday, (which according to this stores website that they are open till 5:00am) we had a pretty hefty order, $92 worth. Our order was completely able to go through to the store and our dasher. About an hour later we get a call from our dasher so upset and apologizing because taco bell for some reason was not gonna make the order and was shutting down for the night. Of course we try to call the store- no answer. So we then inconveniently drive to the store and wait in the drive through that was not moving. I saw kids working in the dark inside so I knocked on the door. The 2 kids working ignored me at first but then continued to point and laugh at me? So we walk to the drive through window where another gentleman is frustrated about not getting his order as well. Once again we were ignored by the staff and they would not give our money back or cancel the order for the poor dasher who was not able to continue dashing with a pending order. Both us and the dasher canceled many times so it was at this point Taco Bell’s problem. We let the many people in line know that we think they are apperently closing 6 hours early? And then one of the staff members literally YELLED over the drive through speaker “YEAH WE ARE” and as we pulled off to go to a MUCH BETTER taco bell, the 2 kids working were screaming out the window curse words at us?!? We had to directly go through door dash to get our $100 these dumb kids were trying to steal from us!! I will never ever go here again, I honestly can’t even believe this place is still running with employees as rude and horrible as that! We went to the Taco Bell down the road to get the food which they happily served us! and asked questions if this was normal and what we should do to get our money back. The man was very helpful and nice and infact did inform us that that was not right and TERRIBLY unprofessional! And now they won’t answer any calls 3 days later for some reason which I also find frustrating...

Living close to this location, I “TRY” to order here often. Either the system is down or they close early. Every time I tell myself never again. Two Fridays and 14 beers later, I need Taco Bell. “This time will be different” I tell myself. Always the same trash. If you do get food, check your order because it is usually wrong. When you try and get it corrected, you are the bad guy. The location should literally print money but the staff is so bad it is mind boggling. Being a Taco Bell, my standards are pretty low. But they continue to underperform fast food mediocrity. The owner must have a lot of money and not care about how bad it is performing or they are to dumb to realize because the place is garbage. I don’t leave reviews but I had enough of the bs. The fact that the chain hasn’t realized how bad the service is yet is wild. To think that someone wants these employees to make $15 an hour is criminal. The five worst food experiences I’ve ever had have all been this location. If you are ever having too good of a day and need to be in a worse mood, this location is for you. There is a zero percent chance you...

Absolute garbage I was a long time customer and now I'm just done! I've had multiple orders where they have not informed me that they made (substitutions) or just didn't include food I purchased spent over $38 on an online order go to pick it up there's no receipt on the bag go home missing five menu items that I had purchased that is over $20 right there so we go back to the store my fiance and I go back in asks to get a refund or fix the order we were informed by the (manager) that they are unable to do so and that he did not have time for us or to fixing the order. there were only two cars in the Drive-Thru no one in the dining room this all unfolded in the span of under 15 minutes I understand that people make mistakes and there are shortages.Butt! that is what you do when you work in a customer-based environment you have to at least try to make things right and I get it's not a fun job but at the same time it's what you chose they were not busy they had plenty of opportunities to make it right but they did not. We left the...