Noodles and Company — Restaurant in Wauwatosa

Waited over 20 minutes for a single meal with no explanation or apology. I finally asked for a refund since I was on a time limit. Manager Ashley lost it! She was overstressed and became angry. I left without my food or refund figuring I could deal with a higher up manager the next day. However, Ashley proceeded to follow me out of the building and stood behind my vehicle while complaining to her “boss” just because I asked for a refund. I asked her if I needed to call the cops or if she was going to move away from my vehicle. This behavior is unacceptable and unsafe! I tried reaching out to the district manager but never heard back. After a couple days I did receive my refund and Ashley was still employed so they obviously don’t care that their managers can’t handle stress, follow customers outside the building and make them feel unsafe. Ashley should NOT be a manager or employed there with her...

The other day I ordered and was about to pay for my food with my credit card, and once I put my chip in the cashier literally without asking me or letting me decide if I wanted to give a tip the cashier just pressed the 10% button. In the moment I didn’t want to cause a scene, but that is just disrespectful towards a customer as a worker deciding your own tip without letting the customer have a choice or even allowing them to press the button on their own. This Noodles and company needs to train this...

This location is fine, but I give negative start to the phone menu that takes your order. That is literally the worst especially if a mistake is made or they dont understand. By the time I got to a real person and finished my order, I was already pulling up to noodles which was not the location they were making my order for anyway so I told them id just order inside now instead of going through...