Panera Bread — Restaurant in Wauwatosa

My new location!!! Everything about this one is fantastic,fresh and friendly staff !!! Bill-GM and his staff have wonderful customer service best location in the city ! I've never experienced such fresh food from panera like I have at this location 😋.. yes they all have fresh food but for some reason this location has been extremely fresh and delicious, I'm a creature of habit so I get my coffee breakfast sandwich,blueberry muffin and if I'm in for lunch I grab a grilled cheese ,a tea and I bounce between 3 of the soups Chicken with wild rice,chicken noodle or broccoli and cheese a choice that don't disappoint!!! And chocolate chip 🍪 cookies are to die for - did I mention the coffee is always fresh and with the unlimited sip club membership you can have unlimited drinks of soda, hot coffee,ice coffee,hot or cold tea as well as lemonade...overall panera is a great place to sit and eat with the family or friends and just as peaceful to have a meeting!! I hope you'll enjoy this new location as much as myself and my kids...give it a try you will not be...

I don’t usually leave reviews, but after the third time Panera Bread has messed up my order, I’ve had enough. I keep giving this place chances, hoping it was just a one-time mistake, but clearly accuracy and attention to detail are not a priority.

Each time, I’ve either received the wrong item entirely, had missing ingredients, or gotten something I didn’t even order. Whether it's the wrong sandwich, missing soup, or a completely botched customization, it’s always something—and it's incredibly frustrating, especially when you’re paying premium prices for what should be a simple, healthy meal.

To make it worse, there’s little accountability. No real apology, no offer to make it right, just a “we’ll let the team know.” That’s not good enough when this keeps happening.

I really wanted to like Panera, but at this point, I’m done. If you care about getting what you actually paid for,...

Went through the drive through at 830 with a 3 year old after a cold night checking out the zoo lights. I went through the drive through and after I said I was placing an order I got a big sigh of annoyance from Jessie the cashier… I confronted her in regards to the issue & got another individual saying “is there a problem” in a passive way & then a “we weren’t talking to you” yet again.

I’m sorry I was there in a drive through 1 1/2 hours before you close.. this is your job if you don’t want to do that job with simple respect don’t work there..

I’d be fine if you got upset if I showed up 10 min before you close then ya I’d look like an a hole but man 1 & 1:2 hours cmon now.

I’m in customer service and I get it but man.. I’m just a single momma hungry with a sleepy child....