I was thrilled to receive a gift certificate to Honey Baked Ham as a gift from my employer. The certificate was for a 9 pound Honey Baked Ham, 2 sides, and one pie. I went in this morning to redeem the certificate to use at a New Year’s Eve feast with my family. The general manager of this store refused to honor the certificate, stating that he would not get paid the full value of the certificate back from corporate. He demanded that I pay the cost that would not be covered by the corporate team. As this was not what was outlined on the certificate, I asked him to reconsider honoring it. Not only did he refuse, but he was belligerent and rude to me. I called the corporate customer service team to try to sort this out while I was still at the store. They apologized profusely (while also hearing the manager in the background continuing to berate and belittle me) but as they were remote, the only thing they could do is direct me to another store. A formal complaint has been filed with the corporate team and I am on my way to Appleton, which is the closest store, to redeem this certificate. I could not be more disappointed in this location’s customer service. Shame on him for being greedy and not honoring a certificate that directed me to his store.