Bojangles — Restaurant in Waxhaw

I just wanna start by saying I’ve always had issues with fast food, I think everyone has, but replacing AI to take my order and mess it up is ridiculous. Entire order messed up. I’m not one to make a big deal in the drive thru ever. But I pull up to the window lady says nothing just looks as me with a dirty look like her jobs hard or something. Anyway, behind her is 4 employees on their phone and I’m thinking to myself “hmmmmmm, they replaced them with ai” it’s sad honestly that they’re paying employees so much to stand around, and it’s even more sad when you order a steak biscuit combo (which naturally comes with fries), additional steak biscuit, PEPSI and some hash browns (additional) and you don’t have your additional steak biscuit and the hash browns came with the combo so you didn’t get your fries. Wasn’t on the receipt but that’s the ais fault. I then ask the woman, “hey, I don’t have these items I ordered, why is that?” Her response is “you have to be more specific with the ai”. Personally that makes be mad because if they’re gonna replace workers that barely work in the first place with a machine that doesn’t understand the human language you’re kinda messing up your reputation as a company… but I just thank her and I’m on my way due to her terrible attitude and not trying to annoy her by asking her to do her job and get my things I ordered with the money I WORKED FOR WITH A REAL JOB which everyone is capable of getting, it is really not hard at all. But I then drive home to find out that their AMAZING workers gave me DIET PEPSI instead of PEPSI. Which on the receipt says PEPSI. I don’t know really how you can mess that up when your job is this easy and you have people standing around on their phones doing nothing. Yes, common mistake I get it, but maybe that’s why the workers YOU PAY need to take the orders if they can’t get one thing right out of a 3 item combo meal. At this point I think your company would be better off implementing ai inside making the food over having humans make the food. Yes, I have worked fast food and I know how it is but there wasn’t one day I didn’t actually do my job and I remembered to put every straw in the bag lmao. It’s not a hard job at all, no job is if you do it right. And I know the company doesn’t care if their workers smoke weed which is what I see these workers always doing out in their car, because if the company did they would not be able the hire anyone. Ik how it is though, but I grew up, got a real job and I do my job. Easiest job I ever had was working a Burger King at 16 making $7 an hour, now they pay them like $15 which is not deserving at all and makes everyone’s taxes go up off of raising minimum wage for fast food workers thinking they’re making more but that brings the price of food up, living up, everything up when you do things like this which is why most businesses have switched to ai for that exact reason. And they pull more out of your paycheck, think smarter. But...

Listen, I absolutely love Bojangles and it's probably one of my favorite places to eat. I eat out at Bojangles almost every week. The food is amazing. But the reason I'm rating this specific Bojangles 1 star is because of how disgusting it was. This is my hometown Bojangles so I've been here plenty of times to know what it's like. It was terribly dirty and horribly maintained. The last time I went there (recently) there was a massive water puddle under the drink machine and spilling out onto the carpet allowing only one dry table open. When I went up and ordered my food the kid working at the counter didn't even know I came in the building because he was so distracted with his phone. When I got his attention he was half asleep and when he gave me my food it had an odd odor to it. I'm not a nit picky clean person but this definitely ticked me off. Another recent time I went there and asked them to butter the biscuit and they gave it to me and told me to butter my own biscuit. Is it really that hard to do? The only reason I'm going to return is if to see if they've improved any. I wish Bojangles would shut down this location, it is an absolute disgrace to the Bojangles franchise. Would much rather go to any restaurant in all of Waxhaw than to go here. Do not waste your money on this place. I hope they shut down and build something worth being in Waxhaw. It's a disgrace to the town as well because they have several restaurants named one of the best and cleanest in all of North Carolina. Another time we went there was on Halloween and the lady working was likely drunk or high on something. She was falling over everywhere and when we asked for extra sauce she literally grabbed every single sauce packet in the building and filled our...

Awful Experience at Bojangles in Waxhaw, NC – Avoid at All Costs!

I thought Bojangles would be a quick stop, but this place proved to be anything but. I went inside to order two simple meals and ended up waiting over 20 minutes! Even after all that time, no one seemed to care. When I finally spoke up, mentioning how long I’d been waiting, one of the workers in the back had the nerve to mock me. Instead of addressing the issue, they laughed – showing absolutely zero respect for the fact that I’d been standing around waiting for basic service.

As if the wait time and disrespect weren’t bad enough, the entire restaurant was disgusting. The floors looked like they hadn’t been mopped in days, and the tables and booths were filthy. I asked one of the workers for a napkin so I could at least try to wipe off the booth myself. Incredibly, he reached down into a questionable-looking bucket and handed me a soaking wet, dirty rag! It was dripping all over the counter, the computer, and even the card reader. He actually had the audacity to say, “Just throw it away when you’re done.” Are you kidding me?

It’s clear they’re either massively short-staffed or completely lacking in management – maybe both. No one here seems to care about basic cleanliness, respect, or customer service. Waiting 20 minutes for fast food is one thing, but to be treated like an inconvenience and handed a dripping rag to “clean” my booth is a whole new level of unprofessionalism.

If you value your time, your patience, and basic cleanliness, avoid this Bojangles like the plague. It’s not worth the hassle or...