Dunkin' — Restaurant in Wayne

THEE WORST D&D!! Literally every time I go they mess up the order. I order decaf, they give me regular I get donuts... always the wrong ones! If I could give them a zero or a negative number I would. I order 2 small decaf coffees regular (2 sugars & milk) and two doughnuts one chocolate frosted and one classic. Today’s mess up was fantastic. Caffeinated coffee and 2 doughnuts which when my boss tried to eat his chocolate frosted, had to peel the paper off the doughnut and thus had ZERO chocolate on his chocolate frosted. If you have time don’t waste it at this store. Go to the one by the falls and cvs or find another in the area. (No, this is absolutely NOT a plug for any other store). Unfortunately, I live one block from this one. Maybe the company or at least this store should put the donuts back in their name, scale back their lowest selling products and re-train the basics. As a teenager my first job was working at a d&d and became a manager by time I graduated. Thank goodness they don’t make donuts in store or do the pink and yellow paper swaps every day anymore Then they’d really have a hard time!! Kids today just want everything for the least amount of effort. Sorry, to vent but after 4 years of sucking it up today was the...

Do not go here, the service is beyond deplorable, there is no apparent professionalism from the staff, manager included, and they are highly incapable of accountability regarding their own errors. Nearly a month of fighting for a refund of $7 and the manager lies and ghosts me. He literally tried to offer me free Dunkin products for the rest of the week as compensation for messing up my order and I declined in the hopes of getting my refund. When I went there for my refund one of the workers behind the counter didn't even know who the manager was.

I report this issue to support, and they defer to the manager for confirmation of a refund. Support emails me days later saying he told them that he attempted contact, I send them my phone records showing the last time he "attempted" contact was when I answered and he hung up immediately after, then they ghost me.

If you REALLY like Dunkin and cannot substitute for any other reputable source of coffee, then go to the one on High Mountain Ave. or down Pompton Rd. because this one is infinitely the worst of the three in all regards. Nearly a month and a few days and they wanted me to keep driving over to hopefully run into the manager so he could give me...

I ordered a croissant with egg and cheese, and I was informed that it would take approximately ten minutes, less than ten minutes later, I received my order. However, upon checking it, I discovered that bacon had been added, which I did not request. When I brought this to the attention of the staff member, he was extremely rude in his response, he took the bag from me in an angry manner and returned less than minutes shortly after, claiming that a new order had been made. When I opened the bag, I could clearly see that he had simply removed the bacon from my original order, as there were still traces of bacon on the croissant. Despite my explanation, he insisted that the order was completely new, which I found to be quite untruthful.

Feeling disrespected and frustrated, I decided to leave the order next to the cashier and walk away, as I do not believe in engaging in discussions that lead to further degradation, especially when faced with dishonesty.

I believe that customer service is an essential aspect of any dining experience, and I was disappointed by the behavior exhibited by your staff. I hope you will address this issue to prevent similar experiences for other customers...