Pizza Hut — Restaurant in Weatherford

I am very disappointed in the manager who worked evenings on 03/06/19. We orderd our pizza and the young man who was waiting on customers, busing tables, taking phone order and waiting on the drive up window, received no assistance. While he was cleaning the tables from large party who had just left, the manager brought our pizza to the front counter and set it down, instead of bringing it to us 15 feet away. He also did not bother to let our waiter know it was ready. There was another worker at the front counter also, doing nothing. Our pizza set there for 3-5 minutes before our waiter saw it setting there and he brought it to us. I asked to speak to the man who brought our pizza to the front counter (manager) and asked why he allowed our pizza to set on the counter to get cold instead of bringing it to us while our waiter was busy. Again we were within 15 feet of the front counter, the only people still in the dining area. Hi response that really got me was 'its his job' not mine. I have work to do in the back. I corrected him and told him NO, your job is to make sure the customers are taken care of. He response was, is there anything else? He did discount our ticket, but my concern is his lack of concern for the customers and his coworker. There were at least a half dozen people there that night and our waiter seem to be the only one concerned with customers and he was running his tail off trying to take care of the dining area, phone and drive up. This attitude is not acceptable and he should be working his tail off in the dining area and other areas as well. Shame on him for his 'entitled' attitude and lack of...

Pizzas I ordered to go were great.

We order from this location 99% of the time. We always have to go pick it up because we live 1 mile outside the delivery zone. I was in town today & stopped by to order. I was going to use my app however they never understand my instructions when ordering my pizza so figured I would walk in & order. Doors locked with a sign instructing to go around to the door on the drive thru window side. I walked around & in & was told I couldn't come in. I explained that I just wanted to order my pizza & since I was already inside couldn't I just do that. Yes.

The 3 topping pizza I want ALL 3 tops to be pepperoni. They NEVER understand this & the other location refuses wanting to charge me extra.

Now, this location has recently had it upgrade, face-lift, looks great on the outside. The inside & the reason for the locked doors & only doing delivery or pick up orders is because of the big hole in the ceiling. When I asked when they'd be opening the dining room back up the response was when that gets fixed. I then asked if it has flooded from rain? No, a leak in the drip pan from the AC unit on the roof. Wow, had to have been leaking a long time.

Don't get me wrong, this is a great place but makes me wonder what the franchise owner is doing? It is obvious nothing has been done. Chairs stacked all around so no one can walk under it. I didn't ask when it happened or how long it had been a gaping hole with ceiling coming down but got the impression it had been a while & there's no big hurry to do...

I never write reviews, but my experience with the Weatherford, TX Pizza Hut was so unacceptable that I feel compelled to speak out.

I ordered a cheese pizza (I’m vegetarian), and when I arrived 30 minutes later to pick it up, they gave me pepperoni instead. I politely told them the order was wrong, and they said they could only give me a credit. I declined and asked for a refund. They said they’d process it but refused to give me a receipt, even after I asked multiple times.

I then asked if I could at least keep the incorrect pizza so my kids could eat (since I had waited all night), and they said no. When I asked again about the refund confirmation, the general manager, Rebecca, started yelling at me through the window, showed me the pizza being thrown in the trash can, and then walked behind my car and called the police on me—just for calmly waiting in the drive-thru to get a receipt.

Another employee, Cameron, also refused to help and actually admitted this was the second complaint they’d received that day. This isn’t the first bad experience I’ve had at this location, which is why I hadn’t ordered from them in a long time. Clearly, customer service at this store is consistently poor, and I’m sure many others have had similar issues.

This whole experience was extremely unprofessional and disrespectful. I will also be reporting this to the local food department, because the way both the food and customers are handled here is unacceptable.

Pizza Hut corporate needs to seriously investigate what’s going on...