I've frequented quite a few of our local Starbucks, both "kiosks" & free standing stores. Most of the time I'm pleased with the way they make my coffee& more importantly, the way they treat me if I ask for them to "fix" or remake my coffee because it doesnt taste right. The Starbucks kiosk inside the Weaverville Ingles is one of the GOOD ONES. The staff is made up of DECENT ppl who are friendly professional polite& NEVER give an attitude if U feel there's something wrong with Ur coffee.. I absolutely HATE having to request a "do-over" so it generally takes quite a bit for me to do so& to get an attitude or dirty look or sarcastic remark on top of it just completely hurts me. So I decided after one too many of those occurrences, there's just TOO MANY Starbucks locally for me to put up with anything less than complete professionalism.. I mean isn't that why we pay so much for COFFEE, for the excellent coffee& the experience?? YOU WILL NEVER GO WRONG BY SPENDING UR TIME& $ AT THE WEAVERVILLE STARBUCKS KIOSK INSIDE INGLES.. They've a wonderful staff of great ppl who know how to make an INCREDIBLE cup...
Read moreMy experience is a new Starbucks on my end of town. Very exciting. Yet... My first impression is a bunch of college age kids who are not happy to be there. No eye contact, and very cold shoulders almost unanimously (the young lady who took my ordet at the register was exceptionally nice). I ordered a salted caramel 16oz soy latte. The cashier and I BOTH said the word "hot". The drink came out iced. They remade it with whole milk. I asked about the milk and the dark haired boy didn't look me in the eye, he just rolled his eyes and nodded as if I was bothering him. People have allergies and are lactose intolerant and their milk orders should be priority #1. It was a waste of $8 and made me sick from the half I drank. I understand this isn't Trump Tower's starbucks, or in a passionate coffee city like Seoul Korea, but this is poor quality control based on the employees alone. This is due to bad management: (1) bad leadership (2) poor hiring (3) low...
Read moreJust walked in the weaverville ingles to Starbucks, waited in line , then I proceed to make my way to the cashier because it was my turn, I smile at her and say hello, how are you ? And I waited for a response. But she just looked at me like I was the dumbest person ever. After I realized she was just going to be rude and not answer the question, I said " oh , ok " then proceeded on with my order , THEN she smiled at me and said " we're not making that" my order was a carmel ribbon crunch with 3 shots. That's all. She was beyond rude and it's very disturbing and upsetting that people like her work in just about every store , and the owners/managers will never do anything about it . Infact they're probably part of it .if you want friendly service and a good drink I suggest mars hill ingles the employees that work in the Starbucks in there are absolutely wonderful, every last...
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