The Local Kitchen & Drinks Wellesley — Restaurant in Wellesley

I recently received a gift of four dinners delivered to my home, and was disappointed in their overuse of plastic containers. I didn't mention the packaging when I ordered because I assumed they would do the right thing. Big mistake. They have sturdy cardboard boxes, but only used them to hold the plastic containers of salad dressing. Our four side salads were each in plastic containers, as were the dinners and even the warm cookie. None of the food was drippy, so all these items could have been in their cardboard containers. If you order from here you can request items be in cardboard. It's a shame they don't do it automatically.

The owner just responded that I could have called the manager with these comments. I DID call the manager when this happened. Their response was so bad that it compelled me to write this review. She said that it's the company policy to put everything in plastic that might be drippy. NOTHING I ordered was drippy. Is a cookie drippy? Were four side salads with no dressing drippy? No. It seems to me that they just don't care about the environment. If the manager wants to reply again and promise to change their packaging to cardboard unless necessary or requested, then I'll take down my review. I'm not looking for money back or free food. I want them to act morally when it comes to...

I went to visit this place on Wednesday July 2nd to purchase lunch for my team. I entered the establishment and stood at the podium waiting for someone to assist. A minute or two later, two older Caucasian walked in and stood behind me. another 2 minutes later, a tall pale gentlemen comes to the podium, grabbed two menus, completely ignoring my presence, not even a hello and addressed the two ladies asking if they were looking to be seated. Then left to seat them to a table.

This left me standing there with my jaw to the floor. Another 3 minutes passed before he and a host returned to the podium asking me if I needed help. Absolutely flabbergasted, I asked him was his actions by design he said he didn't see me there and left me to deal with the host.

The host who then said "oh, he normally doesn't seat people as he is a waiter" excusing his blatant racist actions. This was disgusting behavior and my establishment will no longer be giving these people our business. I will be sure to have a proper review via all social platforms so people know where they dont need to spend their money.

They gave a $25 gift card for my "inconvenience" and denied my business partner from speaking to the GM when he called in to help me with the situation as I...

This will be a hit or miss type restaurant for most people. I think the problem is more systemic than a simple one-off less than great experience that I had tonight because my previous visit was a good one. I ordered the ribeye special tonight and it was really, really overcooked. That happens, especially in a place that isn't a "steakhouse" because they just don't cook it often enough. And, the entrees of my two companions were fine. I mentioned it to the waiter at the end of the meal because we had an earlier conversation about "degrees of doneness" and didn't ask for anything. But, he clearly said something to the manager who came over and graciously (and unasked) said he would remove the cost of the meal. This is a five star customer service response, right? I thought so too. Then the bill came and the cost of the ribeye was still on it (I just paid it).. Which tells me that their communication among the crew is less than ideal - and that indicates a broader problem. So, bottom line, you may go here and get a great meal, or maybe you won't. Personally, I probably wont return because the menu is pricy enough to expect greater consistency. The appetizers, my companions meals, and service were...