Cecil Whittaker’s Pizzeria — Restaurant in Wentzville

The management at this pizza place doesn't seem to prioritize customer satisfaction. Despite repeated mistakes with orders, and claiming that there are "made up", they show little effort in resolving these issues.

Additionally, the consistently poor quality of the pizzas further detracts from the overall experience and it seems like a lot of recent reviews tend to agree. Unfortunately, after being a loyal customer for so long, I won't be returning.

• (Update after my general review was posted) It was funny to see 3 glowing reviews about "management" posted within the same 30 MINUTES. Due to the irony, I had to look into this more. It seems like the two gentlemen: Levi Hurt & Brandon Bagwell worked together at Kilwins ice cream IN BRANSON (where they also left glowing reviews) - maybe the Cecil manager used to go/work there, too? Couple buddies doing each other a favor, eh?

Good customer service is accepting your faults and making the situation right, not having your colleagues cover it up or bury the poor reviews for you, son. Happy to hear Google is setting restrictions for bias folks aka current...

This used to be our go to Pizza place, we would eat here least once a week. A while back, it changed hands. Some things are better....they're working remodeling the place and it looks much more modern and I appreciate that they've pretty much kept the same menu. The biggest disappointment is the pizza itself. Ever since it's been under new ownership, they pizza is bad. If there's sauce on it, there's very little, the toppings and cheese don't extend all over the pizza (St. Louis style pizza doesn't have crust). And the pizza is dry and doesn't have any flavor. My kids even ask what's wrong with the pizza. It's not an enjoyable place to dine anymore, in fact, after giving several chances to the new owners, we don't go there anymore. There are new employees who don't seem to know what they're doing and as for the new owners.....I've never once seen them there. My kids have grown up on this pizza, now they never ask to go here anymore. FYI, the pizza pictured below is from our last visit, I asked for extra sauce, this was the best one we've had. Be sure to request...

Haven’t ordered from here in probably 2 years because the quality was so poor the last several times we ordered. Tonight I wanted a salad and pizza to have an easy dinner. It was supposed to be delivered in under an hour. I called to find out where our delivery was when we had reached an hour and 26 minutes. The customer service is lacking. The man that answered the phone said it should be there soon and failed to offer any apology and he abruptly hung up after telling me it should be here.

Fast forward to the delivery, I will say the food was hot which surprised me but we are 2 minutes away from the store. Their house salad dressing is not great. It is not the original Cecil’s house dressing and has a very strong vinegar taste. We ordered a pizza and pasta as well. Both were fine. The “garlic bread” that came with the pasta had no garlic taste to it. It was just a butter toasted half of a hoagie bun. Less than impressive.

Overall I was unimpressed with the lack of customer service, delivery time and food. We won’t be...