Los Portales — Restaurant in Wentzville

Update: was in the area and desperate for a quick meal. All we wanted were a few bowls of tortilla soup, tamales and margaritas. Sign on the door said that they're not currently serving alcohol. What it should have said was not serving alcohol unless you're Mexican because the guys at the bar sure were enjoying their cervezas. This place is an utter joke. I can't believe I gave it another chance. The advertising all over the place is a really tacky touch, too. Might be time to consider selling the place if it's that big of a struggle.

Removing my original review after getting consistently bad service at Los Portales. My wife and I love the food and still believe it to be some of the best Mexican around but I just cannot handle the poor service anymore. Nobody multitasks. We keep trying and trying to deal with it but I am tired of having to go to the bar to ask for things because the waitress is MIA. One time we were completely left hanging while the waitress went to clean the bathrooms. Had to get the check at the register. This is a family owned and operated restaurant that we have supported since they opened but I don't think we'll return anymore. I don't know what it is about Mexican restaurants around here but they all either have overpriced, bland slop or the service is extremely lazy or both. I have never seen it this bad anywhere else I've lived or visited so it is a...

I really liked the restaurant eating in person but when I ordered to go I ordered extra guacamole and it was definitely missing from my order. I called to tell them not even asking for money back (which I did paid for) or another guac. I was just calling to tell them since I liked the food I wanted to order again but not under those circumstances when I am paying extra and not being compensated. The representative on the phone told me I could come buy more I said, no I already paid for extra and didn’t get it; on top of that my food is at home and I don’t want to get more I just wanted to complain so that next time it would be worth the extra payment. The representative hung up on me! I called back, then she lied on the phone when I called her out on being the same person I just spoke with and completely hung up. This is ridiculous because when I went in there with my kids the day waitress did a very good job. This girl was on her phone when my husband walked in to pick up and is extremely unprofessional. It made me never want to eat there again and that’s a shame because the owner is very nice. Please Just talk to your staff. I am in this industry and that’s...

As you can see from the recent reviews compared to a year ago, this place has definitely gone down hill with their food. We had dinner there last night. Everything seemed slopped together, not fresh at all. The most disappointing thing was the taco salad my daughter ordered. I had asked for beef, it got brought out with chicken like the picture. I pointed out the fact that it was supposed to be ground beef and I would be fine with her just bringing out a bowl of ground beef and I would remove the chicken myself and add the beef. As I spooned the meat into the taco bowl I thought it looked a little...different, but thought oh it's seasoned. Then I saw the pool of grease at the bottom, not juices, grease. I tasted the meat and it tasted like a mix of sausage and something else, something not good. When the waitress returned I asked her what kind of meat it was and her response was "I don't know". Unfortunately we will not...