TownePlace Suites Wentzville — Hotel in Wentzville

During my recent stay at TownePlace Suites in Wentzville, I was fortunate to encounter exceptional customer service provided by Ms. Sierra and Mr. Travis at the front desk, along with the outstanding housekeeping crew. Their dedication to creating a memorable experience truly made my time at the hotel special.

Ms. Sierra's exceptional service went above and beyond. Not only did she attend to my needs promptly and efficiently, but she also engaged me in great conversation. She shared fascinating insights into the history of Marriott, enriching my understanding of the brand's heritage and commitment to excellence. Her ability to connect on a personal level and have meaningful conversations showcased her dedication to building relationships based on genuine understanding. Ms. Sierra's level of hospitality and professionalism was truly remarkable, making me feel valued and welcomed throughout my stay.

Mr. Travis at the front desk also left a lasting impression with his professionalism and deep understanding of customer service. He not only handled my check-in smoothly but also engaged me in enjoyable sports conversations, demonstrating his ability to connect with guests. Mr. Travis's friendly demeanor and attention to detail highlighted his commitment to providing exceptional service.

In addition to the front desk team, I must commend the housekeeping crew for their outstanding work. The room was impeccably clean, and the attention to detail in making it welcoming did not go unnoticed. The housekeeping team's dedication to maintaining a high standard of cleanliness and comfort added to the overall positive experience at TownePlace Suites.

Overall, the exceptional customer service provided by Ms. Sierra and Mr. Travis at the front desk, along with the excellent work of the housekeeping crew, made my stay at TownePlace Suites in Wentzville truly exceptional. Their commitment to hospitality, professionalism, and attention to detail set a high standard for service in the hospitality industry. I left the hotel feeling valued and well taken care of, and I would highly recommend this establishment to anyone seeking a top-notch...

We were traveling/moving to NC. We stopped here for the night. Wish the parking lot was a little bigger to accommodate for a 20 ft uhaul +trailer and a truck with trailer. We found a spot next to the dumpsters that worked for us. The hostes name was Sandy she was very helpful and explained parking arrangements, what rooms were available at the time of booking. Overall the stay was great. Room was great. Breakfast was a good. The only part that was rough was dishing out 150.00 for our dog for the night. Wish it wasn't that much but it is what it is. Overall the stay was great. The reason for not 5 stars was the pet fee. Yes we would stay...

We were disappointed in this TP. Most stay in a hotel with a kitchen so they can cook a bit. No kitchen exhaust, only blows into room. Windows do not open. Hallway smelled of a strong mix of foods cooked nearby, permeated into our room. HVAC has issues, does not hold temp, so it’s difficult to even use AC to freshen the room. Thankfully we did not stay past one night. Not our usual experience for a Townplace. |Staff was good, functionality of room sucks. Unless you are willing to go into St Louis, this is probably the best area to stop, but why pay more for a hotel you cannot comfortably utilize...