McDonald's — Restaurant in Wesley Chapel

I recently had an incredibly frustrating experience at this McDonald’s that left me questioning if I’ll ever return. I ordered food through the McDonald’s app, expecting a quick and easy pickup. However, I ended up waiting over 20 minutes in the parking lot with no sign of my order. When I finally went inside to inquire about the status, I was told by an employee that they had no record of my order. Despite showing them the online receipt and order number, the staff member replied, “we aren’t responsible for the app.”

Instead of helping resolve the issue, the employee directed me to speak with the manager, Mallory. When I calmly explained the situation to her, she seemed immediately frustrated and made it clear that she would only process my order “this one time,” as if she was doing me a favor. This dismissive attitude was disheartening, especially considering I had proof of my purchase.

To add to the confusion, the same employee who claimed my order wasn’t in the system ended up filling it and bringing it out to my wife, who had been waiting outside. While this was happening, Mallory continued to express her frustration, repeatedly emphasizing how busy she was and how many customers she needed to attend to. The entire interaction was uncomfortable and unprofessional.

This experience left a bad taste in my mouth—both literally and figuratively. I will not be returning to this McDonald’s, and I would advise others to be cautious when using the app at...

This one might be a bit long. Last night I went to this location and was completely blown away by what happened. I have been in food service for more than 20 years and I walked into this mcdonalds and the manager on duty sylvonia (I hope I spelled your name correctly) was absolutely amazing. Not only was she super friendly and gave the best customer service I've ever experienced at Any mcdonalds location, but she was SO fast, efficient and even seemed to be training someone whilst keeping everything else going smoothly. I have never experienced that before and I am completely blown away. The store manager of this location needs to take note of the fact that sylvonia is indispensable and I am absolutely certain deserves a promotion and raise. She could absolutely run that store by herself, and did! Corporate also needs to take note of her and see the shining star they have at this location and open up every opportunity to her, because at the end of the day you have costumers who come to your establishment and only expect fast food, but when she's in the building you leave with a smile and a certainty that you won't be going anywhere else from now on! Its SO rare nowadays to have someone care so much about their job that the customer can instantly tell because they've just been given they best customer service they've ever experienced, but I'm happy to say that...

I get it; we all have off days. But, sometimes I wonder what's going on in there.

Yeah, it's McDonalds and I know I shouldn't expect much. But, if I order a two CHEESEburger meal; I don't think it's out of line for me to expect two burgers...with cheese. And, you know, all the stuff that normally is on a burger.

What did I get? Two meat patties on a bun. Nothing else. And a weird taste. What are you cooking these on? Are they rotten? Why are they spicy? Since when is McDonalds meat spicy?

Then there were the fries. How old is this fry oil? The taste makes me think it may have been ladled out of the waste oil vat by the trash can and reused. No fresh oil that day? No problem. Sometimes you just have to make it work with what you have on hand. Even if it is already discarded fry oil. The taste is something that has burned a hole in my brain and possibly my stomach. I don't think I can ever look at a McDonalds sign ever again without being reminded of the pungent, rotten taste of these fries. A taste that will curl your nose hairs. A taste that nobody should ever experience.

Good luck to you at this location. You're going to need it. And a...